Supervisor - Mon - Fri 9am-5pm

Williams Lea

Feb 17, 2025

Applications are closed

Job
Full-time
Mid Level
Customer Relations
People, HR & Administration
Denver

Requirements

Bachelor's degree or equivalent experience
3 or more years' proven experience in a customer service environment, legal or financial services industries preferred
3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience managing vendors preferred
Basic P&L understanding a plus
Demonstrated experience prioritizing competing priorities under tight deadlines
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Responsibilities

*Ensure team provides outstanding service to client, while building strong customer relationships
*Create an environment conducive to service expansions and new business opportunities
*Maximize profitability through the effective utilization of labor and resources
*Immediately resolve any operational problems or issues
*Produce required reports on schedule
*Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
*Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
*Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
*Train new employees on policies and procedures
*Address performance issues among team members
*Work with manager to create development plans and challenging assignments for team members
*Escalate to manager client or team concerns to proactively resolve issues

FAQs

What are the working hours for the Account Supervisor position?

The working hours are Monday to Friday, 9:00 am to 5:00 pm.

What is the salary range for this position?

The salary range for the Account Supervisor position is $57,304 to $60,320 per year.

What health insurance options are available?

We offer various health insurance options including Medical, Dental, Vision, and Prescription Drug plans.

Is there a retirement savings plan available?

Yes, we offer a 401k Retirement Savings Plan that includes an employer match.

What type of paid leave is provided?

Employee benefits include Paid Time Off (PTO) and Paid Parental Leave.

What qualifications are required for this position?

A Bachelor's degree or equivalent experience, along with at least 3 years' experience in a customer service environment and office support, is required.

Are there any specific software skills needed for this position?

Intermediate skills in Microsoft Office Word and Excel, along with basic skills in Microsoft PowerPoint, are required.

What kind of experience is preferred for candidates?

Experience in the legal or financial services industries, as well as prior experience managing vendors, is preferred.

What qualities are essential for success in this role?

Candidates should possess strong customer service skills, attention to detail, good organizational skills, and the ability to handle confidential information.

How does the company handle employee training?

New employees will be trained on policies and procedures, and ongoing development plans will be created for team members.

Is there a performance review process?

Yes, performance issues among team members will be addressed and feedback will be provided in collaboration with management.

Does the position require teamwork?

Yes, the Account Supervisor must work well in a team environment and interact effectively with individuals from diverse backgrounds.

Is there support for employees facing personal challenges?

Yes, we provide an Employee Assistance Program (EAP) to support employees with personal challenges.

Will I need to manage any vendors?

Yes, prior experience managing vendors is preferred for this position.

What should I do if I have concerns with a client or the team?

Concerns should be escalated to the manager to proactively resolve issues.

Is the workplace drug-free?

Yes, Williams Lea is a drug-free workplace and conducts pre-employment substance abuse testing.

Williams Lea

The leading global provider of business-critical support services to financial, legal & professional services firms.

Consulting

Industry

5001-10,000

Employees

1820

Founded Year

Mission & Purpose

Williams Lea is a global provider of business-critical support services, specialising in document management, digital transformation, and business process outsourcing. Their ultimate mission is to help organisations enhance efficiency and improve performance by delivering innovative solutions and operational excellence. The purpose of Williams Lea is to enable clients to focus on their core business activities while they manage the essential support functions, thereby driving productivity and creating value for their clients.