Supervisor - Southampton

Charles Tyrwhitt

Nov 7, 2024

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Hospitality & Retail
Southampton

Requirements

This role specifically requires someone with previous experience in a retail position, ideally with some exposure to store management.
Menswear experience is highly desirable, but not essential.
The most important thing we’re looking for is a passion for Customer Service and the proven ability to keep this at the forefront of your mind whilst delivering great sales.
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success.
Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.

Responsibilities

The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.
Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

FAQs

What is the location of the Supervisor position?

The Supervisor position is located in Southampton, specifically in the West Quay Shopping Centre.

What is the salary for this position?

The salary for the Supervisor position is £26,780.

What are the working hours for this role?

This role is a full-time contract of 40 hours per week, requiring full flexibility to work on both weekdays and weekends.

What are the key responsibilities of a Supervisor at Charles Tyrwhitt?

The key responsibilities include coaching and motivating the sales team, exceeding targets, maximizing KPI’s, delivering excellent customer service, and assisting with operational, compliance, and administrative tasks.

Is previous retail experience required for this role?

Yes, previous experience in a retail position is specifically required, ideally with some exposure to store management.

Is menswear experience necessary for applying to this position?

Menswear experience is highly desirable but not essential for this role.

What are the benefits offered to employees at Charles Tyrwhitt?

Benefits include a competitive salary, quarterly bonus scheme, uniform allowance, staff discounts, a cycle to work scheme, professional development through the Tyrwhitt Academy, and a fun work environment with social activities.

When will the new store in West Quay Shopping Centre open?

The new store in West Quay Shopping Centre is set to open in November 2024.

What is the company culture like at Charles Tyrwhitt?

The company culture is engaging, entrepreneurial, and focused on collaboration, where employees are empowered by the principles of "BE the BOSS", "BE the CUSTOMER", and "BE the BEST".

How does Charles Tyrwhitt support professional development?

Charles Tyrwhitt offers training through the Tyrwhitt Academy, which includes product knowledge, customer service training, and opportunities for apprenticeship-level qualifications.

Charles Tyrwhitt

#TyrwhittSpirit

Retail & Consumer Goods

Industry

501-1000

Employees

1986

Founded Year

Mission & Purpose

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better. When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.