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Supervisor - West Bromwich (Full-time)

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PANDORA Jewelry

Aug 9, 2024

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level

Requirements

  • - Proven experience in driving sales and profitability in store
  • - A passion for driving a culture of exemplary customer service
  • - Strong communication skills in order to establish and coach a high performing team
  • - The ability to be adaptable and flexible to changing business needs
  • - A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • - A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

What is the hourly rate of pay for this position?

The position offers a competitive hourly rate of pay, along with potential monthly bonuses based on sales targets.

Is there an opportunity for bonuses?

Yes, there is a monthly bonus of 10% if sales targets are achieved, with the potential to earn 20% if stretch targets are met.

What kind of team dynamics can I expect in this role?

You will be part of a pro-active, high-performing team where you will lead and inspire others to excel in customer service and sales.

What qualifications do I need to apply for the supervisor position?

Prior experience with a leading brand and/or in desirable consumer product retailing is preferred. Current senior sales assistants or supervisors looking for their next challenge are welcome to apply.

What type of training will be provided?

You will share product knowledge with the team and run shop floor coaching sessions to help unlock their sales potential.

Are there any specific skills that the ideal candidate should possess?

The ideal candidate should have proven experience in driving sales, strong communication skills, adaptability, and a positive attitude, among other qualities.

What does the role involve on a day-to-day basis?

The role includes overseeing sales operations, motivating team members, monitoring sales figures, handling escalated complaints, and ensuring smooth store operations.

What employee discount benefits are offered?

Employees receive a generous discount on jewellery purchases.

How does Pandora support employee wellbeing?

Employees have access to 'Retail Trust' for health and wellbeing support, financial advice, legal aid, and other resources.

Are there opportunities for career progression?

Yes, Pandora is committed to unforgettable career progression and invests in the talent of its employees.

What is the work environment like?

The work environment is fast-paced and sometimes high-pressure, requiring a passion for retail and a strong commitment to customer service.

Will this position require working closely with management?

Yes, you will assist store management with various administrative duties, including recruitment and conducting investigations if needed.

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PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.