FAQs
Do we support remote work?
Yes, we operate in a hybrid format, allowing for 3 days of working from home each week.
What are the working hours for this role?
The successful candidate will be required to work North American standard hours, specifically from 08:30 AM to 05:00 PM EST.
Is this position based in Cape Town?
Yes, this role is based in our Cape Town office.
Are there any specific public holidays I need to work?
Yes, you will be required to work South African public holidays but not recognized US public holidays.
What type of support will I provide in this role?
You will assist clients with a wide range of questions and issues, acting as the primary point of contact for various customers in financial and property management institutions.
How does MRI Software ensure employee engagement?
MRI Software invests heavily in employee engagement initiatives, offering perks such as office breakfasts, quarterly lunches, and virtual social events, along with employee resource groups.
What are the key responsibilities of the Client Support Analyst?
Responsibilities include providing excellent customer service, answering phone calls, logging email requests, achieving KPIs and SLAs, escalating issues properly, and contributing to team objectives.
What are the pre-requisites for applying for this role?
Candidates should have a customer focus and passion for helping others, be creative trouble-shooters, possess strong organizational skills, and be compassionate and confident communicators.
What benefits does MRI Software offer?
Benefits include a Medical Aid Scheme, a competitive Personal Pension plan, parental leave, 25 days of annual leave plus public holidays, 16 hours of "Flex Time Off," and a Tuition Reimbursement Scheme.
Is diversity and inclusion valued at MRI Software?
Yes, MRI Software is committed to being an inclusive employer and values diversity, equality, and inclusion as critical components of success.