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Support Analyst

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MRI Software

Oct 22, 2024

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Cape Town
  • Quick Apply

AI generated summary

  • You should have a finance background, excellent communication skills, strong organization, a customer-focused mindset, and proficiency in Microsoft products. Housing software knowledge is a plus.
  • You will analyze software issues, assist customers with technical queries, resolve support tickets, share knowledge with peers, and help maintain a knowledge base for the Social Housing suite.

Requirements

  • Background in Finance and support would be beneficial
  • Customer focus and a passion for support, customer service is at the heart of what we do.
  • Creative and curious trouble-shooter.
  • Strong organization and time management skills.
  • Professional communication skills with the ability to confidently articulate technical concepts with an excellent telephone manner.
  • Ability to identify and highlight service improvements.
  • Excellent computer skills and knowledge of Microsoft products required.
  • The roles incorporate a working knowledge of Housing software. Previous knowledge in this area is preferred but is not essential. Full product training will be provided in addition to an MRI induction.

Responsibilities

  • As a subject matter expert, you will have the opportunity to analyse complex software issues, engage with our impressive client base and provide an incredible customer experience every day.
  • In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues specifically relating to our Social Housing suite.
  • Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions that we develop in-house.
  • Resolve support tickets to SLA targets.
  • You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability.
  • Assist in building and maintaining a knowledge base.

FAQs

What is the work environment like at MRI Software?

MRI Software promotes a hybrid working model, allowing employees to work three days from home and two days in the Cape Town office.

What are the working hours for this position?

The successful candidate will be required to work UK hours.

Is prior knowledge of housing software necessary for this role?

Previous knowledge in the area of housing software is preferred but not essential, as full product training will be provided.

What kind of support will I be providing in this role?

You will be assisting customers with a broad variety of questions and technical issues specifically related to the Social Housing suite.

Are there any specific qualifications or background needed for this position?

A background in finance and support would be beneficial, as well as strong customer focus and communication skills.

What kind of professional development opportunities are available?

MRI Software offers generous tuition reimbursement schemes to further your professional development and growth.

Is there a policy for parental leave?

Yes, MRI Software has a Parental Leave Program designed to allow employees to spend quality time with their new arrival(s).

How many annual leave days do employees receive?

Employees receive 25 days of annual leave plus Bank Holidays, along with an additional 15 hours of "Flex Time Off."

Does MRI Software have any employee resource groups?

Yes, MRI Software has employee-led groups such as Diversity, Equity and Inclusion committee, Women and Allies, and the Pride Event Group.

What benefits does MRI Software offer for health coverage?

MRI Software provides Private Medical Insurance and Health Cash Plans for employees and their families.

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MRI Software

Transforming the way communities live, work and play through open and connected real estate software solutions.

Technology
Industry
1001-5000
Employees

Mission & Purpose

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.