FAQs
What is the job title for this position?
The job title is Support Analyst I.
What are my main responsibilities in this role?
You will be responsible for resolving customer queries, analysing software issues to recommend solutions, and engaging with clients via email and telephone.
What location is this role based in?
This role is based in the Cape Town office.
How many years of experience are required for this position?
2-3 years of experience in a customer-facing role is required.
Is accounting knowledge required for this job?
Yes, a basic knowledge of accounting terminology and practices is required.
What skills are essential for this role?
Essential skills include strong communication, multitasking, problem-solving, administration, and time management skills, as well as good computer skills and knowledge of Microsoft products.
Are there any perks offered for employees?
Yes, employees enjoy perks such as office breakfasts, quarterly lunches, medical aid schemes, a personal pension plan, generous leave policies, and tuition reimbursement schemes.
What is the expected work model for this position?
The expected work model is hybrid, with 2-3 days of working from home per week.
How does MRI Software support employee development?
MRI Software offers tuition reimbursement schemes to further professional development.
What is the company's stance on diversity and inclusion?
MRI Software is committed to being an inclusive employer and values diversity, equality, and inclusion as critical to their success.