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Talent Acquisition Administrator-People Services

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Serco

Jul 26, 2024

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Birmingham

Requirements

  • Excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative
  • Strong telephone etiquette
  • Ability to deal with a high volume of incoming phone calls and e-mails
  • Proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
  • Strong knowledge of MS Office, including Word, Excel, and Outlook
  • A highly customer-orientated approach, committed to achieving excellent levels of customer service
  • Experience in a customer service call handling/Recruitment environment is desirable

Responsibilities

  • Act as first point of contact for internal and external candidate/customer calls to the MYHR Recruitment line
  • Own and manage the Serco Employee Referral scheme
  • Respond to email queries from internal and external customers
  • Provide ad-hoc administrative support to the TA Team including CV sifting, telephone screening and interview scheduling

FAQs

What is the job title for this position?

The job title is Talent Acquisition Administrator-People Services.

Where is this position located?

This position is hybrid, requiring 2 days in the Solihull office.

What is the duration of the employment for this role?

The employment for this role is for a fixed term of 6 months.

What is the salary for this role?

The salary for this role is £23,000 per annum.

What are the primary responsibilities of the Talent Acquisition Administrator?

The primary responsibilities include managing inbound calls for the recruitment team, managing the email inbox for recruitment, providing administrative support such as interview scheduling, end-to-end internal hiring administration, and reporting for senior management.

What skills are required for this role?

Required skills include excellent communication skills, strong telephone etiquette, ability to handle a high volume of incoming calls and emails, proactive approach, strong MS Office knowledge, and a customer-oriented mindset. Experience in a customer service call handling or recruitment environment is desirable.

What type of work environment can I expect at Serco?

You can expect a highly motivated and supportive environment where no two days are the same, working alongside experienced colleagues who strive for excellence.

What benefits are offered by Serco?

Benefits include a 6% pension, growth and development opportunities, health and wellbeing support, discounts and exclusive deals, up to 25 days annual leave plus bank holidays, life assurance, and access to various employee assistance programs.

What commitment does Serco have towards diversity and inclusion?

Serco is committed to building a diverse and inclusive organization and actively encourages applications from females, individuals with disabilities, and those from ethnic minority backgrounds. They are a proud holder of the Silver Inclusive Employer Standard.

How can I apply for this job?

You can apply for this job by clicking on the apply button to be taken to the Serco careers website.

What support does Serco offer for disabled applicants?

Serco is a Disability Confident Employer and is committed to providing reasonable adjustments at the interview and throughout employment for candidates with disabilities. Disabled applicants who meet the minimum criteria will have the opportunity to demonstrate their abilities at an interview.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride