FAQs
What positions are currently available in the Talent Magnet - Collections and Recoveries job openings?
The available positions include Senior Officer roles such as Secured Collections Head, Junior Officer roles including Head of Payment/Hardcore Unit, Head of Recoveries Backend Collections, Remedial Manager, Collections Manager, Collections Officer, Collection Debt Counsellor, Collections Policy and Risk Officer, Inbound and Resolutions Officer, and Collections Service Quality Officer, as well as various Rank and File positions like Collections Associate, Collections Back-Office Assistant, Collections Quality Control Associate, Collections Inbound Specialist, Recoveries Specialist, Remedial Specialist, and Special Accounts Associate.
What are the qualifications required for these positions?
Candidates are required to hold a Bachelor's degree in any business course, have experience in banking or the credit card business, experience in dealing with external customers, and for Junior and Senior Officer positions, 2-5 years of experience as a people manager is advantageous. Additionally, applicants should be comfortable making outbound or inbound calls and proficient in Microsoft Word, Excel, and PowerPoint.
Where is the job located?
The job is located at Metropark, Pasay City and requires 100% onsite work.
What is the business unit for these job openings?
The business unit for these openings is Credit Operations - Collections and Recoveries, which covers Credit Cards, Home, Auto, and Personal Loans.
Is prior experience in collections required?
While direct experience in collections is not stated as a requirement, having experience in banking or the credit card business and dealing with customers is considered an advantage.
Is there an opportunity for career advancement?
Yes, Metrobank focuses on developing future leaders and provides opportunities for skill enhancement and talent unlocking, which can lead to career advancement within the organization.
What role exposure can candidates expect?
Candidates can expect to acquire a deeper understanding of the Collections process and enhance their confidence in delivering excellent customer service to card users.
How can I apply for these job openings?
Interested candidates would need to visit Metrobank's career page or contact their HR department for specific application instructions related to the Talent Magnet - Collections and Recoveries job openings.