TDS Operations Analyst II

TD Bank

Aug 24, 2024

Job
Full-time
Mid Level
Customer Relations
Banking & Finance
Dublin
Quick Apply

AI generated summary

You need an undergraduate degree or college diploma and over 3 years of relevant experience.
You will execute transactions, analyze processes, support partners, improve service delivery, and contribute to projects while maintaining risk management and team collaboration.

Requirements

- Undergraduate degree/ college diploma
- 3+ year relevant experience

Responsibilities

- Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
- Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
- Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
- Contribute to the production of consolidated or aggregated reporting as appropriate
- Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
- May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner
- Support the timely and accurate completion of business processes and procedures according to SLA requirements
- Contribute to business objectives for operational excellence
- Identify, suggest and actively participate in improving standards, policies, procedures, and solutions
- Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
- Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
- Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
- Contribute to the development/delivery of presentations/communications to management or broader audiences
- Ensure necessary due diligence to support the accuracy of all customer transactions/activities
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions/activities as necessary
- Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
- Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
- Provide training, coaching and/or guidance to others on the team
- Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
- Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
- Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally
- Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
- Sound level knowledge with some form of related training and/or related experience or skills
- Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high-risk/financial impact
- Identifies key operational/reporting/process issues for own area
- Provides thorough analysis and/or specialized reporting or operational/process support
- Requires general understanding of the overall function and/or businesses supported
- Some complexity in operational/reporting/process and/or analysis function generally requiring a short-term focus
- May lead small scale initiatives or work stream packages for assigned area
- Completes work within specifically defined parameters with guidance/direction from management as necessary
- May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
- Generally reports to a Group Manager

FAQs

What is the work location for the TDS Operations Analyst II position?

The work location for the TDS Operations Analyst II position is in Dublin, Ireland.

What are the working hours for this job?

The working hours for this job are 35 hours per week.

What is the line of business for this role?

The line of business for this role is TD Securities.

How should candidates approach questions regarding compensation?

Candidates are encouraged to have an open dialogue with a member of the HR Team to ask compensation-related questions, including pay details for this role.

How many years of experience are required for this position?

A relevant experience of 3+ years is required for this position.

Do I need a specific type of education to apply for this role?

Yes, an undergraduate degree or college diploma is required to apply for this role.

Will I receive training and onboarding if selected for the position?

Yes, training and onboarding sessions will be provided to ensure that you have everything you need to succeed in your new role.

Is there an opportunity for career development within TD?

Yes, TD is committed to providing support for career development through regular leadership conversations, mentorship, training programs, and other resources.

What type of benefits can I expect as part of the Total Rewards package?

The Total Rewards package includes a base salary, health and well-being benefits, paid time off, career development opportunities, and reward and recognition programs.

What is expected in terms of team participation?

You are expected to participate fully as a member of the team, support a positive work environment, and ensure timely communication of issues and points of interest within the team.

Are there any specific compliance or regulatory requirements for this role?

Yes, it requires adherence to operational and regulatory risk management policies, including compliance with Anti-Money Laundering and other relevant regulations.

What kind of projects might I lead in this role?

You may lead small-scale projects or initiatives in accordance with project management methodologies, as well as support change management projects that impact the business or processes.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen