Team Lead, Transitions

Canada Life

Oct 30, 2024

Applications are closed

Job
Full-time
Senior Level
Business, Operations & Strategy
Banking & Finance
Mississauga

Requirements

Minimum 5-7 years managerial work experience in financial services industry with a general working knowledge of all divisional products and processes surrounding the sale and processing of such activity.
Minimum completion of post secondary education in Business or Project Management. CSC completion preferred.
Knowledgeable on Mutual Funds / Investment platforms.
Must be able to communicate clearly and concisely the goals and objectives of the organization to all stakeholders. Must be able to effectively communicate to various audiences and all levels of staff. Positive and collaborative approach to teamwork and effective listener. Possess excellent written and oral communication skills. Must possess excellent customer service skills with strong phone etiquette. Must be able to influence and teach a team of staff and encourage them. Must have the ability and willingness to align one’s own behavior with the needs, priorities, and goals of the organization.
Able to multi-task, prioritize and meet tight deadlines. Should be comfortable working in a fast-paced environment and detail oriented. Various key responsibilities require, strong time management skills; must be able to make independent decisions and be confident that correct action has been taken, and must be able to identify a problem, obstacle or opportunity and take action to address current or future problems or opportunities. Must also be able to foresee the impact on other departments of a change in policy or procedure; must have the ability to build, maintain and manage ethical relationships, networks or contacts with people who are helpful in achieving work-related goals.
Ability to oversee/manage multiple Transitions effectively and a capacity for dealing with tight deadlines; must possess excellent time management skills with a strong ability to prioritize.
Must be extremely proficient at using the Microsoft Office suite of products.

Responsibilities

Responsible for the managing Advisor transitioning streams and project activities.
Ensure operational readiness for continuously improve transition processes.
Monitor, track and report transitional status, risk, and impacts.
Team will serve as the primary point of contact for high-profile Advisors throughout the transition process, providing guidance and resolving any issues.
Manage the end-to-end transition process for high-net-worth individuals and large advisory teams.
Design and implement tailored transition plans to meet the specific needs of Advisors and their clients.
Ensure efficient onboarding, including system setup, regulatory transfers, and training.
Collaborate with internal departments to streamline and enhance transition processes.
Develop risk mitigation strategies for transitions and troubleshoot any issues that arise.
Manage escalations and challenges during transitions to ensure minimal disruption to the business.
Establish and track key performance indicators (KPIs) related to advisor transitions.
Provide leadership with regular updates on transition progress, potential risks, and post-transition feedback.
Drive process improvements based on performance metrics and Advisor feedback.
Identify opportunities for automation and process optimization to scale the transition function.
Stay updated on industry trends and regulatory changes impacting Advisor transitions.

FAQs

What is the primary responsibility of the Team Lead, Transitions?

The primary responsibility of the Team Lead, Transitions is to oversee complex and high-profile Advisor transitions, ensuring seamless integration of Advisors and their teams onto our platform.

What qualifications are required for this position?

A minimum of 5-7 years of managerial work experience in the financial services industry, a post-secondary education in Business or Project Management, and knowledge of Mutual Funds/Investment platforms are required. CSC completion is preferred.

How does the company ensure continuous improvement in transition processes?

The Team Lead will ensure operational readiness and monitor, track, and report transitional status while driving process improvements based on performance metrics and Advisor feedback.

What skills are recommended for this role?

Excellent written and oral communication skills, strong customer service skills, time management skills, and proficiency in Microsoft Office are essential. The ability to handle multiple transitions and meet tight deadlines is also critical.

Is experience in a fast-paced environment crucial for this position?

Yes, the ability to work comfortably in a fast-paced environment and manage multiple tasks effectively is crucial for success in this role.

What is the salary range for the Team Lead, Transitions position?

The base salary for this position is between $57,100 and $95,200 annually, exclusive of other variable compensation components.

Will I be required to manage escalations and challenges during transitions?

Yes, managing escalations and challenges to ensure minimal disruption to the business is a key responsibility of the Team Lead, Transitions.

How often will I need to report to leadership?

You will be expected to provide leadership with regular updates on transition progress, potential risks, and post-transition feedback.

What type of work culture does Canada Life promote?

Canada Life promotes a diverse and inclusive workplace where employees' unique backgrounds, perspectives, and talents are valued and contribute to shared success.

Are there opportunities for automation and process optimization in this role?

Yes, identifying opportunities for automation and process optimization to scale the transition function is part of the responsibilities of the Team Lead, Transitions.

Canada Life

Helping Canadians improve their financial, physical and mental well-being.

Finance

Industry

10,001+

Employees

1847

Founded Year

Mission & Purpose

At Canada Life, we’re focused on improving the financial, physical and mental well-being of Canadians. Whether handling policy claims, help growing and protecting clients’ retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do. That trust is built on the dedication, skill and energy of our employees and advisors and their commitment to our customers and to our communities. Canada Life is a subsidiary of Great-West Lifeco Inc. and is a member of the Power Corporation group of companies.