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Team Leader - Outpatients St Cross and CoCHC

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University Hospitals Coventry and Warwickshire (UHCW) NHS Trust

Sep 16, 2024

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Coventry

Requirements

  • Successful candidate must be able to travel from Rugby St Cross to City of Coventry Health Centre as and when required due to service needs.

Responsibilities

  • To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. This will also require: investigating and responding to complaints/PALS queries in line with Trust guidelines, policies and procedures undertaking any immediate action required for reasons of health, safety and security.
  • To produce and maintain the outpatient rotas and off duty.
  • To assist with the operational management of the Department and the administration staff. This will require: monitoring Departmental performance against set objectives and standards using appropriate data, reporting exceptions to the Departmental/Administration Manager; contribute to the review and implementation of Departmental administration procedures; assist with the day to day management of administration staff, including attendance and performance monitoring; undertaking staff training and development as required; participation in staff appraisals; participation in the recruitment and selection of administration staff, including the completion of relevant documentation; implementing and maintaining an efficient office management system to enable the Department to optimise their patient care services including ensuring equipment, levels of stock and stationery are maintained.

FAQs

What is the primary location for the Team Leader - Outpatients position?

The primary location for this position is Rugby St Cross, but the candidate must also be able to travel to the City of Coventry Health Centre as required due to service needs.

Who will the successful candidate be working under?

The successful candidate will be working under the direction of the Administration Manager.

What are the main responsibilities of the Team Leader position?

The main responsibilities include managing administrative staff, handling enquiries and complaints, producing and maintaining outpatient rotas, monitoring departmental performance, participating in staff training and development, and overseeing the management of office systems and supplies.

Is there an ongoing requirement for staff training and development?

Yes, the role includes undertaking staff training and development as required.

What kind of management style is expected in this position?

The position requires operational management of the administration staff, including attendance and performance monitoring.

What is the closing date for applications?

The closing date for applications is not fixed and will close as soon as sufficient applications have been received.

Can you tell me more about the working environment at University Hospitals Coventry and Warwickshire NHS Trust?

University Hospitals Coventry and Warwickshire NHS Trust is a large teaching Trust known for high-quality patient care, modern facilities, and a commitment to research and innovation, rated as good by the Care Quality Commission.

Is there an opportunity for career development in this role?

Yes, by joining this team, you will have access to a wide range of learning and development opportunities.

Who should I contact for further details or informal visits regarding this position?

For further details or informal visits, you can contact Emily Levantini, the Administration Manager, at emily.levantini@uhcw.nhs.uk or call 01788663488.

Does the Trust promote equality and diversity in the workplace?

Yes, the Trust is committed to building an organisation that values diversity and promotes equality, ensuring that everyone is respected and has the opportunity to achieve their potential.

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University Hospitals Coventry and Warwickshire (UHCW) NHS Trust

Science & Healthcare
Industry
5001-10,000
Employees
1992
Founded Year

Mission & Purpose

University Hospitals Coventry and Warwickshire NHS Trust provides a broad spectrum of acute and specialized medical services in Coventry and Warwickshire. Their ultimate mission is to deliver high-quality, patient-centered care, focusing on improving health outcomes and ensuring the well-being of their community. Their purpose is to offer comprehensive and accessible healthcare, continually enhancing their services through dedication and innovation.