Logo of Huzzle

Home

Matches

Explore

Manage

Team Member

image

Hollywood Bowl Group Plc

Sep 8, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Bristol

Requirements

  • - Great customer service, with the ability to communicate at all levels
  • - High energy and the ability to work in a fast-paced environment
  • - A friendly, supportive and helpful team player
  • - Flexibility with working hours and shift patterns
  • - Basic literacy and numeracy skills

Responsibilities

  • As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer's journey!
  • No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
  • Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
  • You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.

FAQs

What are the primary responsibilities of a Team Member at Hollywood Bowl Group?

As a Team Member, you will welcome customers, host parties, serve food and drinks, and provide outstanding customer service, ensuring an enjoyable experience for every visitor.

What benefits are offered to Team Members?

Team Members receive benefits such as an extra 50p per hour, access to training programs, additional holiday days, free game vouchers, discounts on food and drink, and enhanced parental leave benefits.

What are the typical working hours for this role?

Working hours typically range from 9am to midnight, with specific shift patterns varying by location. Shifts may include weekday AM and PM shifts as well as weekend AM and PM shifts.

Is previous experience in customer service required for this position?

While previous experience in customer service is beneficial, it is not strictly required. What matters more is your ability to communicate well and provide high-energy, friendly service.

Will I receive training after starting the job?

Yes, you will receive a thorough induction and ongoing training to support your development and career progression.

Are shifts flexible, and will I need to work weekends?

Yes, shifts are flexible, but Team Members are expected to have availability during evenings, weekends, and public school holidays when business is busiest.

Is there an age requirement for applying to this position?

Yes, applicants under the age of 18 may have some restrictions, such as working hours up to midnight but no later.

What characteristics do you look for in a successful Team Member?

A successful Team Member should demonstrate excellent customer service, high energy, teamwork, flexibility with working hours, and basic literacy and numeracy skills.

Are there opportunities for advancement within the company?

Yes, Hollywood Bowl Group offers ongoing development and career opportunities, including access to apprenticeship programs and in-house management training.

What type of work environment can I expect as a Team Member?

You can expect a fun and fast-paced work environment focused on providing memorable experiences for customers while working collaboratively with a supportive team.

image

Hollywood Bowl Group Plc

Lets Roll

Entertainment & Media
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Bowling. Mini golf. Arcades and more. People across the UK come to us to celebrate their special days and enjoy their time off. If you can make every experience memorable for them and fun for you, this is the place to be. So, what’s it like to be part of the Hollywood Bowl Group? In three words: supported, family, fun. From our Team Members to Managers, everyone can thrive off of each other every single day. Working together to motivate, progress and make the best possible experience for our people and our customers. Our amazing teams are at the heart of our business, ensuring that through impeccable service, knowledge and a high-energy approach, our customer experience is the best it can be. However, our dedication doesn’t stop there. We are as passionate about our employees as we are about our customers. We build our teams with the most energetic and engaging individuals who share our values and are proud to be part of our culture. In return, we provide them with a fun and supportive environment with opportunities to develop a fulfilling and rewarding career.