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Tech Svc Desk

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Unisys

Jan 24, 2025

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • Canberra
  • Quick Apply

AI generated summary

  • You must hold NV1/NV2 Security Clearance, be an Australian Citizen, have customer service experience, and possess relevant IT qualifications or equivalent experience.
  • You will provide 1st level IT support, resolve customer issues, document incidents, assign requests, manage time, and uphold policies in a rotating shift environment.

Requirements

  • NV1/NV2 Security Clearance is required.
  • Must be an Australian Citizen.
  • Applicants with customer service experience preferred.
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

Responsibilities

  • Provide 1st Level IT Support.
  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Accurately document calls and incidents.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy in our contact management system.
  • Assign incidents and requests to the correct support group.
  • Act as a single point of contact on incidents and problems logged.
  • Perform appropriate diagnostics to initiate problem management workflow process.
  • Provide clients with a reference number for their incident/request.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through customer service professionalism and insight.
  • Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
  • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).

FAQs

What is the main responsibility of a Tech Svc Desk agent at Unisys?

The main responsibility is to provide 1st Level IT Support, respond to and resolve customer requests related to software, hardware, and network operations, and ensure efficient and friendly customer service.

Is security clearance required for this position?

Yes, NV1/NV2 Security Clearance is required for this role.

Are Australian citizens the only applicants eligible for this position?

Yes, only Australian Citizens may apply for this position.

What level of customer service experience is preferred for applicants?

Applicants with customer service experience are preferred for this position.

Is there specific training provided for new hires?

Yes, Unisys offers industry best practice training for new hires.

What type of work environment can employees expect at Unisys?

Employees can expect a collaborative work environment with opportunities for career progression.

Will I need to work on nights and weekends?

Yes, flexibility to work in a 24/7 environment with a rotating shift roster, including nights and weekends, is required.

What qualifications are preferred for this role?

Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

Are there opportunities for career progression in this role?

Yes, there are opportunities for career progression that can kick-start your career in Information Technology at Unisys.

How does Unisys promote equal opportunity in the workplace?

Unisys is proud to be an equal opportunity employer and considers all qualified applicants without regard to various protected categories as required by law.

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Unisys

We relentlessly reimagine the status quo to propel people and organizations forward.

Consulting
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.