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Technical Account Manager, ES - EMEA-SMB

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Amazon

Jan 17, 2025

Applications are closed

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Madrid
    Remote

Requirements

  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  • Experience in technical engineering
  • Bachelor's degree
  • Experience with AWS services or other cloud offerings
  • Experience in internal enterprise or external customer-facing environment as a technical lead

Responsibilities

  • You’ll build solutions, provide technical guidance and advocate for the customer
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
  • Develop trusting relationships with customers, understanding their business needs and technical challenges
  • Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
  • Consult with a range of partners from developers through to C-suite executives
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  • With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
  • Solve a variety of problems across different customers as they migrate their workloads to the cloud
  • Uplift customer capabilities by running workshops and other enablement sessions.

FAQs

What experience is preferred for the Technical Account Manager role?

Experience with operational parameters and troubleshooting in at least three areas, such as compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment, is preferred.

What qualifications do I need for this position?

A Bachelor's degree and experience in technical engineering are required for this position.

Is prior experience with AWS necessary?

While prior experience with AWS services or other cloud offerings is preferred, it is not explicitly required.

What type of customers will I be working with in this role?

You will work with a range of customers, from rising startups to large enterprises undergoing significant transformation, particularly in the small- and mid-market to enterprise-level sector.

Will I have opportunities for career growth in this position?

Yes, the role offers opportunities for mentorship, gaining AWS certifications, and developing technical, consulting, and leadership skills.

What is the work culture like at AWS?

AWS promotes an inclusive culture that encourages learning, curiosity, and a supportive work environment, valuing work-life balance and diverse experiences.

What kind of responsibilities will I have as a Technical Account Manager?

You will build solutions, provide technical guidance, ensure operational health of AWS environments, develop trusting customer relationships, and drive technical discussions.

How does AWS support work-life balance?

AWS strives for flexibility in the working culture, ensuring that success at work does not come at the expense of personal sacrifices at home.

Does AWS offer accommodations for individuals with disabilities during the hiring process?

Yes, AWS provides support and accommodations for individuals with disabilities during the application and hiring process, including the interview and onboarding stages.

Are there opportunities to collaborate with other AWS teams?

Yes, you will collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and other teams.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.