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Technical Account Manager (Remote)

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CrowdStrike

10d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Italy
    Remote
  • Quick Apply

AI generated summary

  • You need a Bachelor’s or equivalent, fluency in Italian and English, experience with Windows Server, knowledge of web tech and security, strong customer service, communication skills, and a collaborative spirit.
  • You will onboard customers, ensure success through training and health checks, resolve technical issues, advocate for customer needs, create knowledge base content, and support sales for account expansion.

Requirements

  • Bachelor’s Degree or equivalent experience
  • Native or Fluent in Italian and English
  • Experience working with Windows Server Operating Systems
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
  • Proven problem-solving skills
  • Collaborative attitude
  • Ability to travel up to 25%
  • Commitment to customer success

Responsibilities

  • Serve as primary technical contact and augment our customer support teams in EMEA with a focus on the Italian region.
  • Onboard new customers to the CrowdStrike platforms.
  • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
  • Engage with customers at all levels of their organisation, from the front lines of the SOC to the C-suite.
  • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
  • Escalate customer issues to management when appropriate.
  • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
  • Create knowledge base content to capture new learning for reuse throughout the company and user base.
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
  • Support the sales teams in identifying account expansion opportunities.
  • Drive support cases to ensure issues are being resolved in a timely manner.

FAQs

Is this position remote?

Yes, this is a remote position.

What languages are required for this role?

Applicants must be native or fluent in both Italian and English.

What experience is necessary for applicants?

Applicants should have experience working with Windows Server Operating Systems and have knowledge of enterprise web technologies and security.

How much travel is expected in this position?

This role requires the ability to travel up to 25%.

What type of customers will I be working with?

You will engage with customers at all levels of their organization, from front-line teams in the Security Operations Center (SOC) to C-suite executives.

What educational background is preferred for this role?

A Bachelor’s Degree or equivalent experience is required, with a preference for a degree in Computer Science.

Are there any certifications that would be beneficial for this role?

Yes, CISSP or ITIL certification would be considered a bonus.

What kind of technical skills are required?

Proficiency in Windows Server Operating Systems, knowledge of enterprise web technologies, and cutting-edge infrastructures are essential, along with strong problem-solving skills.

What role does customer advocacy play in this position?

You will serve as a customer advocate, ensuring their feedback is documented and assessed by internal stakeholders to enhance customer success.

What kind of benefits do employees receive?

Employees enjoy a remote-friendly work culture, competitive compensation, wellness programs, vacation time, professional development opportunities, and more.

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CrowdStrike

Technology
Industry
5001-10,000
Employees

Mission & Purpose

CrowdStrike (Nasdaq: CRWD), a global cybersecurity leader, has redefined modern security with the world’s most advanced cloud-native platform for protecting critical areas of enterprise risk — endpoints and cloud workloads, identity and data. Powered by the CrowdStrike Security Cloud and world-class AI, the CrowdStrike Falcon® platform leverages real-time indicators of attack, threat intelligence, evolving adversary tradecraft and enriched telemetry from across the enterprise to deliver hyper-accurate detections, automated protection and remediation, elite threat hunting and prioritized observability of vulnerabilities. Purpose-built in the cloud with a single lightweight-agent architecture, the Falcon platform delivers rapid and scalable deployment, superior protection and performance, reduced complexity and immediate time-to-value. CrowdStrike: We stop breaches.