Logo of Huzzle

Home

Matches

Explore

Manage

Technical Application Scientist II

image

Thermo Fisher Scientific

Jan 21, 2025

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Science
  • Madrid

Requirements

  • Master's degree in a life sciences or similar field or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background required
  • Prior experience in customer service or a customer facing role is a strong plus
  • Fluency in English and French for both written and verbal communication is a requirement
  • Customer focused approach
  • Proven ability to quickly learn large amounts of new, complex technical information
  • Ability to balance multiple tasks while ensuring timely and accurate completion
  • Problem-solving skills and natural curiosity
  • Proficiency in digital tools including spreadsheets, databases, word processing, and internet applications

Responsibilities

  • Provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via telephone, email or web form
  • Use available resources and collaborate with internal experts to effectively resolve technical issues and challenges
  • Accurately document relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts
  • Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources
  • Deliver technical updates to colleagues and actively participate in department meetings
  • Participate in frequent training on products and continuing education on our new applications and technologies
  • Participate in additional special team or individual projects and take on additional tasks as opportunities arise
  • A minimum of travel may be required for the position

FAQs

What is the work schedule for the Technical Application Scientist II position?

The work schedule is standard Monday to Friday.

What are the environmental conditions for this role?

The environmental conditions are primarily office-based.

What languages are required for this position?

Fluency in English and French for both written and verbal communication is a requirement.

What educational background is needed for this role?

A Master's degree in a life sciences or similar field is required, or a Bachelor's degree with 3+ years of laboratory experience and a strong scientific/research background.

Is prior experience in customer service important for this role?

Yes, prior experience in customer service or a customer-facing role is a strong plus.

What types of tasks will I be responsible for in this role?

You will provide technical support, resolve customer inquiries, document interactions, make recommendations for improvements, deliver technical updates, participate in training, and take on additional projects.

Is travel required for the position?

A minimum of travel may be required for the position.

What skills are necessary for success in this role?

Necessary skills include a customer-focused approach, problem-solving skills, the ability to learn complex technical information quickly, and proficiency in digital tools like spreadsheets and databases.

Will I have opportunities for professional growth?

Yes, Thermo Fisher Scientific is committed to your professional growth and provides a supportive and inclusive work environment.

How can I learn more about what a Technical Application Scientist finds fulfilling in their role?

You can watch a video featuring Mai, a Technical Application Scientist, to learn about her experiences and fulfillment in the role at this link: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be.

image

Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.