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Technical Support Engineer - French speaking

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Salesforce

Sep 8, 2024

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Dublin
  • Quick Apply

AI generated summary

  • You should be fluent in French and English, familiar with SQL, APIs, web technologies, and have experience in SaaS support. Knowledge of Salesforce and debugging tools is preferred.
  • You will handle customer cases, prevent issues through proactive support, collaborate with teams, provide expert assistance to top accounts, and ensure high customer satisfaction with Salesforce products.

Requirements

  • MINIMUM QUALIFICATIONS & SKILLS:
  • Comfortable interacting with all levels of customer and Salesforce management
  • Ability to multi-task and perform effectively under pressure
  • Familiarity with database concepts and data management (RDBMS), JSON, and SQL
  • Familiarity with Object-Oriented design and core programming concepts
  • Familiarity with REST and SOAP API
  • Familiarity with both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development
  • Fluency in French in addition to English language
  • PREFERRED QUALIFICATIONS:
  • Familiarity with Splunk as well as system monitoring tools
  • Familiarity with debugging using browser developer tools
  • Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
  • Database and relational data structures
  • Large scale, multi-tenant production environments
  • API Programming or Software Development
  • Software Design Lifecycle
  • Visualforce and Apex code experience
  • CRM domain knowledge & any Salesforce Certifications
  • Previous experience with Salesforce CRM and its technologies
  • Lightning Web Components
  • Experience providing enterprise SaaS support
  • Familiarity with Slack/Quip

Responsibilities

  • - Handling and execution of cases of all severities
  • - Implementing and finding ways to prevent customer issues through proactive support and monitoring
  • - Developing a strong partnership across Worldwide Support, R&D, and our Support Operations team
  • - Providing the highest level of support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud
  • - Becoming a Salesforce Industries cloud application and platform expert
  • - Maintaining a single-minded focus to ensure customers are incredibly satisfied with Salesforce’s suite of products
  • - Engaging as a customer-focused expert

FAQs

What is the primary responsibility of a Technical Support Engineer at Salesforce?

The primary responsibility of a Technical Support Engineer at Salesforce is to provide exceptional customer support for Salesforce's suite of products, handling and executing cases of all severities, and proactively monitoring and preventing customer issues.

Is fluency in French required for this position?

Yes, fluency in French is required in addition to proficiency in English.

What are some of the technical skills needed for this role?

Candidates should be familiar with database concepts and data management (RDBMS), JSON, SQL, REST and SOAP APIs, and both front-end (JavaScript, HTML, CSS) and back-end (Java, .NET, SQL) software development.

What educational background or certifications are preferred for this position?

Preferred qualifications include familiarity with Salesforce CRM technologies, API programming, software design lifecycle, and Salesforce certifications.

What kind of work environment can I expect as a Technical Support Engineer?

You can expect a dynamic and collaborative work environment where teamwork and problem-solving are highly valued.

Are there opportunities for career growth within this role?

Yes, Salesforce promotes career growth and encourages team members to drive their performance and career paths, providing opportunities to become Salesforce cloud application experts.

Do Technical Support Engineers engage with customers directly?

Yes, Technical Support Engineers frequently interact with all levels of customer and Salesforce management to ensure customer satisfaction.

Is experience in a multi-tenant production environment important for this role?

Yes, experience with large-scale, multi-tenant production environments is preferred for this role.

Does Salesforce offer accommodations for applicants with disabilities?

Yes, Salesforce offers accommodations for applicants with disabilities and provides a form for assistance during the application process.

What is Salesforce's commitment to equality and diversity?

Salesforce is committed to improving the state of the world and driving equality in communities and workplaces, offering inclusive programs and initiatives such as equal pay and employee resource groups.

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Salesforce

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Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,