Technology Operations Associate

Wells Fargo

Nov 12, 2024

Applications are closed

Job
Full-time
Senior Level
Software Engineering
IT & Cybersecurity
Hyderabad, +1
Remote

Requirements

2 year degree or equivalent combination of education and work experience
4 year degree preferred
5 years technical support or directly related experience working in a similar technical environment
3-5 years of Technical/Desktop Support experience within a busy, high volume call environment
Proven track record in a desktop technical support environment
Strong communication skills; Excellent English (Written and spoken)
Strong customer service, analytical, and problem resolution skills.
Is understanding of and sympathetic to client requirements
Enterprises Mobility implementation and troubleshooting (iPhone, iPad's and Blackberry devices)
Basic understanding of Virtual Desktop
Experience performing remote support
2 year degree preferred
ITIL/HDI Training/Certification

Responsibilities

Handles contacts from one or more lines of business.
May serve as a resource to less experienced staff.
May provide on-the-job training.
Resolves most complex technical issues without additional assistance.
Contributes to knowledge management enrichment.
At direction of manager, may assist in training and business development projects.
Handles contacts from one or more lines of business.
May serve as a resource to less experienced staff.
May provide on-the-job training.
Resolves most complex technical issues without additional assistance.
Contributes to knowledge management enrichment.
At direction of manager, may assist in training and business development projects.
Recognizes the opportunity for efficiency gains through relationships with both internal and external partners by escalating to management for further action.
Acts upon opportunities to update the knowledge base.
Shares information with team and other support partners.
Proactively seeks information about our customers, partners and internal areas within TC.
Takes information from LOB team members and works to educate team on the issues they face.
Demonstrates an in-depth understanding of the computer systems and processes needed to perform work.
Builds a reputation as a recognized expert and support resource in a specific line of support.
Submits requests to update knowledge base as needed.
May train others in new technology.
Identifies possible alternative solutions for problems, escalates solution for approval, helps to document and submit to knowledge base.
Identifies problem trends and escalates appropriately.

FAQs

What is the job title for this position?

The job title for this position is Technology Operations Associate.

What is the main responsibility of a Technology Operations Associate at Wells Fargo India?

The main responsibility is to follow established guidelines for technical support, respond to inquiries, process service requests, track status, and ensure client satisfaction.

What qualifications are essential for this role?

Essential qualifications include a 2-year degree or equivalent work experience, 5 years of technical support experience, and strong communication and problem resolution skills.

Is prior experience in a technical support environment required?

Yes, 3-5 years of technical support experience within a busy, high-volume call environment is required.

Are there any preferred qualifications for applicants?

Yes, a 2-year degree is preferred, and ITIL/HDI training/certification is also desired.

What skills are important for success in this role?

Important skills include strong customer service, analytical abilities, problem resolution skills, and proficiency in English.

Will there be opportunities for training in this role?

Yes, the Technology Operations Associate may provide on-the-job training and assist in training projects as directed by management.

What does the work environment look like for this role?

The work environment involves handling contacts from various lines of business, resolving technical issues, and contributing to knowledge management within a team setting.

What is the expected posting end date for this position?

The expected posting end date for this position is November 14, 2024.

Does Wells Fargo value diversity in its hiring process?

Yes, Wells Fargo values diversity, equity, and inclusion, welcoming applications from all qualified candidates regardless of various protected characteristics.

Wells Fargo

Finance

Industry

10,001+

Employees

1929

Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.