FAQs
What is the primary responsibility of a Telephonic Client Manager?
The primary responsibility of a Telephonic Client Manager is to manage, protect, and grow revenue through the sale of LexisNexis products, services, and content to existing customers within an assigned territory or set of accounts.
What are the sales goals for this position?
The Telephonic Client Manager is expected to meet or exceed monthly and annual sales goals.
What type of sales experience is required for this position?
Outbound sales experience is required for the Telephonic Client Manager role.
Is knowledge of consultative selling beneficial for this role?
Yes, knowledge of consultative selling is considered an advantage for this position.
What tools should a candidate be proficient in?
A candidate should be proficient in MS Office tools, specifically in MS Excel.
How is customer relationship management handled in this role?
The Telephonic Client Manager owns the relationship with the customer and is responsible for the overall health and status of that relationship.
Are there any specific qualifications for internal applicants?
Yes, internal applicants must be in their current role for at least one year, must not have received any disciplinary action within the past 12 months, must not have attendance and punctuality issues in the past 12 months, and must have a successful or above rating in the last Enabling Performance cycle.
What type of communication skills are necessary for this job?
Excellent verbal and written communication skills are necessary for the Telephonic Client Manager position.
Is there support for applicants with disabilities?
Yes, LexisNexis is committed to providing a fair and accessible hiring process, and applicants with disabilities or other needs can request accommodations by completing the Applicant Request Support Form or contacting the provided phone number.
What does LexisNexis prioritize in its hiring process?
LexisNexis prioritizes equal opportunity employment and considers qualified applicants without regard to various protected characteristics, ensuring a fair and inclusive hiring process.