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Telesales Advisor

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Johnson Controls

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • Manchester

AI generated summary

  • You need passion for customer advocacy, strong negotiation and communication skills, high-level customer service experience, and the ability to analyze data for actionable insights.
  • You will focus on retaining customers through meaningful conversations, driving upgrades to the latest equipment, and achieving monthly retention and upgrade targets while showcasing product value.

Requirements

  • Must-Haves:
  • Passion for customer advocacy and team development.
  • High level of customer service experience.
  • Strong negotiation and communication skills.
  • Ability to analyze data and translate insights into actionable strategies.
  • Nice-To-Haves:
  • Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
  • Experience with CRM systems and telesales performance tools.

Responsibilities

  • As the Customer Loyalty Advisor you will Focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product.
  • You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations.
  • Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.
  • Deliver a retention rate of 65% a month base on saving our customers from leaving us.
  • Retain customers using conversational skills so we don’t offer high discounts just to retain.
  • Help customers see value for money in the product.
  • Deliver a upgrade target every month and utilizing the skills trained to upgrade our customer to the best system available.

FAQs

What is the location of the Telesales Advisor position?

The position is based in Manchester at Tyco Park.

What are the working hours for this role?

This is a full-time position.

What salary can I expect for this role?

The salary is competitive and reflects your skills and experience.

Is there a bonus scheme associated with this position?

Yes, there is a lucrative target-based bonus scheme that is very achievable.

How many days of annual leave do employees receive?

Employees receive 25 days of annual leave, which is pro-rated in hours.

Can I purchase additional holiday days?

Yes, you can buy up to 10 extra days, allowing for a total of up to 35 days of leave.

What benefits are offered to employees?

Benefits include a pension plan with up to 7% employer match, life assurance, an employee assistance program, a referral scheme, and exclusive discounts on high street brands and Johnson Controls products.

Are there opportunities for career development?

Yes, there are extensive growth and advancement opportunities available.

Is parking available at the workplace?

Yes, there is free onsite parking for employees.

What is the dress code for the office?

The office has a casual dress code, particularly on Dress Down Fridays.

What responsibilities will I have as a Customer Loyalty Advisor?

You will focus on retaining customers through valuable conversations, helping them see the long-term value of their home security systems, and upgrading them to the latest equipment.

What is the expected retention rate for customers?

The goal is to deliver a retention rate of 65% each month by preventing customers from leaving.

What skills are required for this position?

Must-have skills include a passion for customer advocacy, high-level customer service experience, strong negotiation, communication skills, and the ability to analyze data and implement actionable strategies.

Is prior experience in telesales required?

Proven experience in telesales or customer retention, ideally in home security or subscription-based services, is a nice-to-have.

Will I be using any specific tools or systems?

Experience with CRM systems and telesales performance tools is considered advantageous.

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Johnson Controls

Government
Industry
10,001+
Employees
1885
Founded Year

Mission & Purpose

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry.