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Telstra Retail: Casual Customer Service and Sales Consultant WAURN PONDS

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Telstra

Jan 14, 2025

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne

Requirements

  • You're able to easily build a connection with a variety of new and existing customers
  • You can quickly develop customised solutions for customers
  • You’ve got a drive to reach (and exceed) sales targets and KPIs
  • You’re hungry to learn and grow within the role (and beyond)
  • You have experience in a customer-facing role
  • You love being in a fast-paced, busy retail environment, where you can spin plates, while still providing excellent customer service
  • Experience in a customer-facing role

Responsibilities

  • As a Telstra Retail Consultant, every day is an opportunity to showcase your X-factor.
  • To ensure you’re at the top of your game, you'll be continually trained up on all the latest cutting-edge tech and gadgets.
  • Your knowledge, progressive sales approach and consultative service superpowers will help you to support and provide solutions for our customers.

FAQs

What is the employment type for this position?

The employment type for this position is casual.

What is the closing date for applications?

The closing date for applications is 9 February 2025 at 11:59 PM.

What is the primary role of a Retail Sales Consultant at Telstra?

The primary role of a Retail Sales Consultant at Telstra is to provide outstanding customer service and create an exceptional in-store customer journey while helping customers identify the products and services they need.

What kind of training and support does Telstra offer to its team members?

Telstra offers continuous training from management to enhance skills and support career growth, ensuring team members are up to date with the latest technology and gadgets.

Are there any discounts offered to Telstra employees?

Yes, Telstra employees enjoy a 30% discount on Telstra services and exclusive discounts across 240 brands and partners.

Is there a commission structure for this role?

Yes, there is a team performance-related commission, with the first two months guaranteed while new employees are getting settled in.

What kind of work environment can employees expect?

Employees can expect a fast-paced, busy retail environment that focuses on achieving sales targets while providing excellent customer service.

What attributes are desired in candidates for this role?

Candidates should be able to build connections with customers, develop customized solutions, have a drive to exceed sales targets, and thrive in a fast-paced retail setting.

How does Telstra approach diversity and inclusion in the workplace?

Telstra actively seeks individuals from various backgrounds, ethnicities, genders, and abilities, fostering a welcoming and inclusive community where everyone is respected, valued, and celebrated.

What is the process after submitting an application?

After submitting an application, the next step is an assessment supported by Telstra's partner, HireVue, with candidates advised to look out for an email to move forward in the recruitment process.

Doing our best work, from anywhere.

Telecommunications
Industry
10,001+
Employees
1901
Founded Year

Mission & Purpose

We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection. Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe