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Telstra Retail: Casual Customer Service & Sales Consultant MALVERN

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Telstra

Jan 9, 2025

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Melbourne

Requirements

  • You're able to easily build a connection with a variety of new and existing customers
  • You can quickly develop customised solutions for customers
  • You’ve got a drive to reach (and exceed) sales targets and KPIs
  • You’re hungry to learn and grow within the role (and beyond)
  • You have experience in a customer-facing role
  • You love being in a fast-paced, busy retail environment, where you can spin plates, while still providing excellent customer service
  • Experience in a customer-facing role

Responsibilities

  • As a Telstra Retail Consultant, every day is an opportunity to showcase your X-factor.
  • To ensure you’re at the top of your game, you'll be continually trained up on all the latest cutting-edge tech and gadgets.
  • Your knowledge, progressive sales approach and consultative service superpowers will help you to support and provide solutions for our customers.

FAQs

What is the employment type for this position?

The employment type for this position is Casual.

When is the closing date for applications?

The closing date for applications is 7 February 2025 at 11:59pm.

What is the main responsibility of a Retail Sales Consultant at Telstra?

The main responsibility is to provide outstanding customer service and an exceptional in-store customer journey while identifying the products and services customers need.

What kind of training is provided to new employees?

Continuous training is provided from management to enhance skills and support personal growth.

Is there a commission structure for this role?

Yes, there is a team performance-related commission, with the first 2 months guaranteed while you get up and running.

What benefits do team members receive?

Team members receive various benefits, including 30% off Telstra services, exclusive discounts across 240 brands and partners, a Telstra SIM card, and 16 weeks paid parental leave for primary and secondary carers.

What are the key skills required for this role?

Key skills include the ability to build connections with customers, develop customized solutions, a drive to meet sales targets, a hunger to learn and grow, and experience in a customer-facing role.

What is the store environment like?

The store environment is fast-paced and busy, which requires the ability to manage multiple tasks while maintaining excellent customer service.

How can I apply for the position?

You can apply for the position through the Telstra careers website, and after submitting your application, you will be contacted by HireVue for an assessment.

How does Telstra approach diversity and inclusion?

Telstra actively seeks individuals from various backgrounds, ethnicities, genders, and abilities, prioritising a diverse and inclusive workplace where everyone is respected, valued, and celebrated.

Doing our best work, from anywhere.

Telecommunications
Industry
10,001+
Employees
1901
Founded Year

Mission & Purpose

We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection. Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe