Temporary Customer Advisor 4.5 hours (Market Harborough)

JoJo Maman Bébé

Sep 24, 2024

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
Customer Relations
Hospitality & Retail
Leicester

Requirements

Previous retail, customer service and sales experience
Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
You’ll need a self-developing mentality and a curiosity to learn new products independently.
We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.

Responsibilities

Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
Preparing Omni-Channel orders.
Liaising with customers in store or via the phone on Omni-Channel orders.
Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
Embracing new product knowledge or learning to increase sales opportunities.
Actively listening to our customers’ needs and working out what the best solution is for them.
Taking pride in keeping your store looking immaculate.

FAQs

What are the working hours for this temporary Customer Advisor position?

The typical week consists of one 4.5-hour shift, but flexibility is required in line with store requirements.

Is previous retail experience necessary for this role?

Yes, previous retail, customer service, and sales experience is required.

Will I be required to help customers with specific product needs?

Yes, you will assist customers in various situations, including bra measuring, maternity wear discussions, and demonstrating products like baby carriers.

Are there opportunities for professional development in this role?

Yes, the position includes the use of digital and virtual learning platforms to continuously develop your knowledge and retail skills.

Do I need to work weekends?

Yes, working in a retail environment requires a level of flexibility, as most stores are open 7 days a week.

What benefits does JoJo offer to its employees?

Benefits include extra annual leave, a birthday day off, a non-contractual bonus scheme, an enhanced pension scheme, a cycle to work scheme, employee recognition programs, and more.

Is there a discount on JoJo products for employees?

Yes, employees enjoy a 40% discount on JoJo branded lines.

What type of training will be provided?

JoJo fosters an "It's up to you" learning environment with ongoing training and development opportunities.

Are there any age requirements for applicants?

Yes, applicants must be over the school leaver's age as defined by the relevant regulations for the UK.

Does JoJo embrace diversity and inclusion in the workplace?

Yes, JoJo actively promotes a diverse and inclusive environment and welcomes people from different cultures, perspectives, and experiences.

JoJo Maman Bébé

Retail & Consumer Goods

Industry

201-500

Employees

1993

Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.