Logo of Huzzle

Home

Matches

Explore

Manage

Temporary Staffing Assistant

image

Frimley Health NHS Foundation Trust

4d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • United Kingdom
    Remote

AI generated summary

  • You need strong admin and communication skills, IT proficiency, attention to detail, GCSEs, and experience in office, customer service, and recruitment processes.
  • You will manage staffing queries, fill shifts with bank staff, maintain records, liaise with external agencies, process bookings, and ensure compliance with staffing policies daily.

Requirements

  • Strong admin and communication skills, ideally within a busy office or NHS setting.
  • Confidence using IT systems and updating data accurately.
  • Great attention to detail and a team-focused approach.
  • Good general education (5 GCSEs at C or above) or equivalent.
  • ECDL or Microsoft Office Specialist qualification, or equivalent.
  • Experience of working in an office environment / administrative role.
  • Experience of working in a customer service environment.
  • Experience supporting recruitment or onboarding processes.
  • Experience using electronic rostering or staff scheduling systems (e.g., HealthRoster, Allocate).
  • Accuracy and attention to detail.
  • Excellent communication skills – written and verbal.
  • Strong IT skills, including Microsoft Office (Outlook, Word, Excel).
  • Knowledge of temporary staffing processes or workforce systems.

Responsibilities

  • Be a main point of contact for bank and agency staff, departments, and external agencies.
  • Advertise and fill vacant shifts using bank staff where possible, helping reduce agency reliance.
  • Process bookings accurately ensuring shifts are covered safely.
  • Maintain accurate records of staff availability, compliance, and shift details.
  • Manage queries about shifts and pay, providing clear guidance and support.
  • Support with agency invoices, recruitment, and onboarding admin.
  • Excellent telephone manner and good interpersonal skills.
  • Liaising with external agencies via phone and email to source suitable staff to help cover shortages across the Trust.
  • To deploy temporary staff through the bank staff management system into available shifts in accordance with their deployment permissions, ensuring that policies regarding working hours are adhered to.
  • To ensure the receipt of all compliance checklists and associated information in relation to agency workers.
  • Answering various email and telephone queries.
  • Inputting data.
  • Keeping spreadsheets up to date.
  • Utilising a computer-based system to fill and amend shift.
  • Speaking with managers on a daily basis regarding their requirement.

FAQs

What is the main function of a Temporary Staffing Assistant?

The main function of a Temporary Staffing Assistant is to support the Temporary Staffing Service by acting as a main point of contact for bank and agency staff, advertising and filling vacant shifts, processing bookings, maintaining records of staff availability, managing queries, and assisting with agency invoices and recruitment.

What qualifications are required for this role?

The essential qualifications include a good general education (5 GCSEs at C or above) or equivalent and an ECDL or Microsoft Office Specialist qualification, or equivalent.

Is prior experience necessary for this position?

Yes, essential experience includes working in an office environment in an administrative role and experience in a customer service environment.

What are the working hours for this position?

The service runs 7 days a week, and hours will include weekends and bank holidays, with staggered start and finish times. Late shifts and weekends will most likely be remote working from 8 am to 8 pm Monday to Friday and 8 am to 4 pm at weekends and bank holidays.

Is flexibility in working hours available?

Yes, the organization encourages applications from individuals who wish to work on a flexible basis and strives to meet the needs of staff and the service.

What skills are necessary for the Temporary Staffing Assistant role?

Essential skills include accuracy and attention to detail, excellent communication skills (both written and verbal), and strong IT skills, particularly with Microsoft Office (Outlook, Word, Excel).

Are there opportunities for professional development?

Yes, Frimley Health NHS Foundation Trust offers first-class development opportunities for all staff, including a wide range of professional, management, leadership, and clinical skills training.

Can I apply if I have previously applied for this position?

No, previous applicants need not apply for this position.

What software systems will I need to use in this role?

You will need to utilize a computer-based system for filling and amending shifts and may benefit from experience using electronic rostering or staff scheduling systems (e.g., HealthRoster, Allocate).

Is knowledge of temporary staffing processes beneficial for this role?

Yes, while not essential, knowledge of temporary staffing processes or workforce systems is considered a desirable criterion for candidates applying for this position.

image

Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.