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Temporary Staffing Assistant

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Frimley Health NHS Foundation Trust

2d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Reading
    Remote

AI generated summary

  • You need strong admin and communication skills, experience in office/customer service, IT proficiency, and knowledge of temporary staffing processes. 5 GCSEs and relevant qualifications are essential.
  • You will manage bank and agency staff bookings, maintain records, process payroll queries, liaise with external agencies, and support recruitment while ensuring compliance and effective shift coverage.

Requirements

  • Strong admin and communication skills, ideally within a busy office or NHS setting.
  • Confidence using IT systems and updating data accurately.
  • Great attention to detail and a team-focused approach.
  • Good general education (5 GCSEs at C or above) or equivalent.
  • ECDL or Microsoft Office Specialist qualification, or equivalent.
  • Experience of working in an office environment / administrative role.
  • Experience of working in a customer service environment.
  • Experience supporting recruitment or onboarding processes.
  • Experience using electronic rostering or staff scheduling systems (e.g., HealthRoster, Allocate).
  • Accuracy and attention to detail.
  • Excellent communication skills – written and verbal.
  • Strong IT skills, including Microsoft Office (Outlook, Word, Excel).
  • Knowledge of temporary staffing processes or workforce systems.

Responsibilities

  • Be a main point of contact for bank and agency staff, departments, and external agencies.
  • Advertise and fill vacant shifts using bank staff where possible, helping reduce agency reliance.
  • Process bookings accurately ensuring shifts are covered safely.
  • Maintain accurate records of staff availability, compliance, and shift details.
  • Manage queries about shifts and pay, providing clear guidance and support.
  • Support with agency invoices, recruitment, and onboarding admin.
  • Excellent telephone manner and good interpersonal skills.
  • Liaising with external agencies via phone and email to source suitable staff to help cover shortages across the Trust.
  • To deploy temporary staff through the bank staff management system into available shifts in accordance with their deployment permissions, ensuring that policies regarding working hours are adhered to.
  • To ensure the receipt of all compliance checklists and associated information in relation to agency workers.
  • Answering various email and telephone queries.
  • Inputting data.
  • Keeping spreadsheets up to date.
  • Utilising a computer-based system to fill and amend shift.
  • Speaking with managers on a daily basis regarding their requirement.

FAQs

What is the role of a Temporary Staffing Assistant?

The Temporary Staffing Assistant is responsible for supporting the Temporary Staffing Service by advertising and filling vacant shifts, managing bookings, maintaining records, and handling staff queries, among other duties.

What are the working hours for this role?

The service runs 7 days a week, and hours will include weekends and bank holidays, with staggered start and finish times to meet the service demands.

Is previous experience required for this position?

Yes, experience working in an office environment or administrative role, as well as in a customer service environment, is essential.

What educational qualifications are necessary for this job?

A good general education (5 GCSEs at grade C or above) or equivalent is required, along with ECDL or Microsoft Office Specialist qualification.

Are there any specific skills required for this role?

Yes, essential skills include accuracy and attention to detail, excellent written and verbal communication skills, and strong IT skills, particularly in Microsoft Office applications.

Is this position suitable for individuals seeking flexible working arrangements?

Yes, the organization encourages applications from individuals wishing to work on a flexible basis and strives to accommodate employees' needs along with service requirements.

Will I be involved in hiring or recruitment processes?

While the role primarily focuses on staffing management, it also includes supporting agency invoices, recruitment, and onboarding administration.

Is training provided for new employees in this role?

Yes, Frimley Health NHS Foundation Trust offers first-class development opportunities and a range of training for all staff.

Do I need to have experience in using rostering systems?

While it is desirable to have experience using electronic rostering or staff scheduling systems, it is not a strict requirement for the role.

Can I apply if I have previously applied for this position?

No, previous applicants need not apply for this position.

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Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.