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Territory Account Manager

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Uber

Jan 23, 2025

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

Requirements

  • 1 - 2 years (s) experience in an account management role.
  • English working proficiency
  • Spanish native proficiency
  • Drive & working with ambiguity: ability to take initiatives and easily adapt to constantly-changing work environments.
  • Customer focus: the desire to work with top restaurants and building a business together
  • Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and successfully foster customer needs.
  • Attention to detail: ability to accomplish/complete a task while demonstrating a detailed concern for all the areas involved, no matter how small.
  • Highly autonomous & fast learner - able to work with minimal oversight
  • Willingness to be proactive and build positive and lasting relationships with our restaurant partners, bringing them added value and helping them to reach their potential on Uber Eats.
  • A Meticulous attitude that allows becoming a trusted business partner for the restaurants using the Uber Eats app
  • Analytical skills: the ability to compute numbers and land on a data-based strategy. Proven excel & SQL skills preferred.
  • Relationship management experience is strongly preferred.

Responsibilities

  • The Territory Account Manager drives business growth and innovation by handling a high-value and selection-critical portfolio of restaurant partners.
  • The ideal candidate will be able to scale efforts that achieve an expansion of both our business and theirs in mutually beneficial ways.
  • A successful Territory Account Manager deeply understands our restaurant partners; builds positive relationships with decision-makers and influencers throughout the organization and optimally identifies and exploits opportunities to improve core business metrics for our restaurants and for Uber Eats.
  • As a Territory Account Manager, you will be responsible for developing Uber Eats in specific areas and/or cities, both in topline and bottom line, with a strong focus on the restaurant dimension driving business performance in your Area.
  • You will be responsible for the strategic top accounts driving the most growth for the Region assigned, meaning you will be their eyes and ears within Uber to i) grow their business ii) improve their operations iii) advise and implement their marketing plans iv) liaise internally to help them reach their delivery ambitions while defending Uber interests.
  • You will build long-term relationships with them, ultimately improving their financials, marketing efforts, engagement, and satisfaction.
  • You'll be a key influence in their delivery business.
  • Finally, you will acquire extensive knowledge of Region assigned to identify further options to keep developing Uber Eats.
  • Act as an ambassador for Uber Eats mission, brand, and product.

FAQs

What is the primary responsibility of a Territory Account Manager at Uber Eats?

The primary responsibility is to drive business growth and innovation by managing a portfolio of restaurant partners, focusing on expanding both Uber Eats' business and the restaurant's business in mutually beneficial ways.

What qualifications are required for this position?

Candidates should have 1-2 years of experience in an account management role, proficiency in English and native proficiency in Spanish, and possess strong customer focus, communication skills, attention to detail, and analytical abilities.

What skills are essential for being successful in this role?

Essential skills include strong communication and interpersonal skills, analytical skills with a proficiency in Excel and SQL, relationship management experience, attention to detail, and the ability to work autonomously.

Will the Territory Account Manager work closely with restaurant partners?

Yes, the Territory Account Manager will build long-term relationships with restaurant partners to improve their financials, marketing efforts, engagement, and satisfaction.

Is knowledge of the assigned region important for this role?

Yes, having extensive knowledge of the assigned region is crucial in order to identify further opportunities for development and growth for Uber Eats.

What kind of working environment can a Territory Account Manager expect?

A Territory Account Manager can expect to work in a dynamic and constantly changing environment, requiring adaptability and the ability to take initiative.

Are there opportunities for career advancement in this position?

Yes, successful Territory Account Managers who demonstrate strong performance and build effective relationships can advance within the company.

How does the Territory Account Manager contribute to Uber Eats' brand mission?

The Territory Account Manager acts as an ambassador for Uber Eats' mission, brand, and product by representing the company's interests while supporting restaurant partners' growth and success.

What is the importance of relationship management in this role?

Relationship management is crucial as it allows the Territory Account Manager to build trust and deliver value to restaurant partners, which ultimately leads to mutual growth and success.

Are there specific metrics that the Territory Account Manager should focus on?

Yes, the Territory Account Manager should focus on core business metrics that impact both Uber Eats and the restaurant partners' performance, including growth in revenue and operational efficiencies.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness