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Tesla Advisor

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Tesla

Sep 2, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Oakville

Requirements

  • 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
  • Passionate about the Tesla Mission and our innovations in the personal transportation industry
  • Highly organized and excellent written and verbal communication skills
  • Proficient with Microsoft Office Suite and CRM tools
  • Ability to work evening hours, weekends, and holidays in a retail environment
  • Ability to obtain appropriate state licensing, where applicable
  • Must have a valid driver’s license in country of employment

Responsibilities

  • Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
  • Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
  • Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
  • Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
  • Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
  • Execute customer documents on delivery day and conduct direct deliveries from Delivery Centers to customer homes

FAQs

What is the primary role of a Tesla Advisor?

The primary role of a Tesla Advisor is to deliver an exceptional educational and immersive experience to customers, guiding them from their initial showroom visit to their delivery day.

Is the position for a Tesla Advisor full-time or part-time?

We are hiring for both part-time and full-time positions for the Tesla Advisor role.

What qualifications are necessary to apply for the Tesla Advisor position?

Candidates should have 1+ years of customer service and/or sales experience, a passion for sustainable energy, excellent organizational and communication skills, and proficiency with Microsoft Office and CRM tools.

Are there any specific working hours for a Tesla Advisor?

Yes, Tesla Advisors must be available to work evening hours, weekends, and holidays in a retail environment.

What is the expected customer service focus for a Tesla Advisor?

Tesla Advisors are expected to provide the highest level of customer service throughout the full sales and delivery cycle, including post-delivery support.

Is prior knowledge of electric vehicles required for this role?

While prior knowledge of electric vehicles can be beneficial, what is most important is a passion for Tesla's mission and a willingness to learn.

Do Tesla Advisors need to have a valid driver’s license?

Yes, a valid driver’s license is required in the country of employment for the Tesla Advisor position.

What kind of training will Tesla Advisors receive?

Tesla Advisors will receive training to conduct vehicle orientations and prepare for successful customer deliveries, ensuring they are well-equipped to educate and assist customers.

How do Tesla Advisors contribute to the sales team?

Tesla Advisors actively contribute by maintaining a healthy sales pipeline, scheduling test drives, and achieving individual sales and key performance indicator (KPI) targets.

Are Tesla Advisors expected to participate in outdoor events?

Yes, Tesla Advisors may engage with prospective customers through outbound events to educate them about Tesla's product offerings.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.