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Tesla Advisor, Delivery

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Tesla

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Orland Park

AI generated summary

  • You need 1 year of customer service experience, strong communication, organization skills, and a valid driver’s license. CRM knowledge and certain state licenses may be required.
  • You will prepare customer documents, enhance delivery experiences, sell products, manage fleet services, compile performance reports, and support team collaboration for smooth operations.

Requirements

  • At least 1 year of customer service experience
  • Proactive team member and ability to develop collaborative relationships
  • Highly organized and excellent written and verbal communication skills
  • Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)
  • Ability to work evening hours, weekends, and holidays in a retail environment
  • Valid driver's license required
  • For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
  • For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Responsibilities

  • Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments
  • Demonstrate expertise in selling Tesla’s products and services
  • Maximize scheduling efficiency to improve customer experiences
  • Compile reports for performance improvement and support training
  • Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience
  • Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report
  • Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales

FAQs

What is the primary focus of a Tesla Advisor, Delivery?

The primary focus of a Tesla Advisor, Delivery is to enhance operational efficiency to boost store productivity and support customers after they place a vehicle order.

What are the main responsibilities of a Tesla Advisor, Delivery?

Main responsibilities include preparing customer loan and DMV documents, collaborating with cross-functional teams for successful delivery appointments, maximizing scheduling efficiency, compiling performance reports, coordinating service for the store fleet, and performing additional responsibilities as needed.

How much customer service experience is required for this role?

At least 1 year of customer service experience is required for this role.

Are there any specific licenses required for this position?

Yes, for roles working in certain states, a Motor Vehicle Salesperson License is required. Additionally, a notary license is preferred for specific states.

What are the working hours for a Tesla Advisor, Delivery?

The role requires the ability to work evening hours, weekends, and holidays in a retail environment.

What tools or software should candidates be proficient in?

Candidates should be proficient with the Microsoft Office Suite and CRM tools, with a preference for Salesforce.

What benefits do Tesla employees receive from day one?

Tesla employees are eligible for various benefits, including medical plans, dental and vision coverage, 401(k) with employer match, paid time off, flexible spending accounts, employee assistance programs, and employee discounts.

Is Tesla an equal opportunity employer?

Yes, Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants are considered without regard to various protected statuses.

Will Tesla provide accommodations for individuals with disabilities?

Yes, Tesla is committed to working with and providing reasonable accommodations to individuals with disabilities during the interview process.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.