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Tesla Support Advisor - London

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Tesla

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must be customer-focused, a fluent communicator, tech-savvy, a multi-tasker, and a fast learner. Teamwork is essential, plus you need a valid driver's license and shift flexibility.
  • You will resolve customer inquiries, collaborate with teams for consistent service, ensure customers feel valued, and engage in continuous learning and development daily.

Requirements

  • Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
  • An excellent communicator: You manage English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
  • Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
  • A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
  • A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
  • Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
  • Safe to drive: We require you to hold a full valid driver’s license

Responsibilities

  • Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
  • Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
  • Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
  • Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop

FAQs

What are the main responsibilities of a Tesla Support Advisor?

The main responsibilities include supporting customers with a wide range of inquiries, resolving roadside, technical, and service-related issues, collaborating with various Tesla teams, and creating an outstanding customer experience that aligns with Tesla's brand values.

What skills are required for this position?

Candidates should be customer-centric, excellent communicators, digitally savvy, skilled multi-taskers, fast learners, and flexible team players. A valid driver's license is also required.

Is prior knowledge of Tesla products necessary?

No, prior knowledge of Tesla products is not required. The dedicated training team will provide upskilling, and eagerness to learn and take on new challenges is expected.

What language skills are important for this role?

Fluency in English is essential for clear and respectful communication. Additional languages are considered a plus.

Will I need to work shifts, including weekends?

Yes, this role may require working in shifts, which can include weekends as well as morning and evening hours.

What kind of work environment can I expect at Tesla?

You can expect a dynamic and fast-paced environment that values inclusion, learning, and collaboration.

What kind of training and development opportunities are available?

Tesla offers ongoing training and development to help employees grow their skills and advance their careers.

What benefits and compensation can I expect?

Tesla provides a competitive compensation and benefits package, as well as a safe, clean, and enjoyable workplace.

How can I apply for the position?

You can apply by submitting your application online, which must include an English CV.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.