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Tom Ford Specialist, ARC V&A Waterfront, Cape Town - 40 Hours - Full Time - Temporary

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The Estée Lauder Companies Inc.

Oct 30, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Cape Town

Requirements

  • Grade 12
  • Retail Cosmetics/ Fragrance Experience
  • Ability to work retail hours

Responsibilities

  • Achieve all Brands key performance indicators and targets
  • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
  • Ensure s represents brand in a positive and professional manner at all times
  • Fosters excellent working relationships on counter and with the wider business and retailer.
  • Drive transactions by proactively promoting new products and additional tasks.
  • Achieve sales targets.
  • Create ways to achieve sell through targets e.g. On counter Special Events.
  • Ensures customers are treated professionally at all times/Service excellence.
  • Record all sales on a daily basis and be the sales expert.
  • Recruit new customers to the brand.
  • Monitor competitor brands.
  • Ensure client registry is kept up to date at all times.
  • Ensure all clients are informed timorously of promotions and special events.
  • Ensure all sales are recorded on a daily basis according to the standard.
  • All customer returns to be handled according to policy.
  • Ensure in store promotions are organized effectively and timorously.
  • Attend training courses as and when scheduled.
  • Ensure knowledge levels are accurate and up to date.
  • Ensure that attendance is punctual and professional.
  • Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
  • Ensure counters, shelves and cupboards are kept clean and dust free at all times.
  • Ensure discontinued stock is removed.
  • Ensure cleaning tools are stocked and in good condition.
  • Ensure all testers are clean and in good condition.
  • Ensure there are sufficient stock for all sku’s and promotions.
  • Ensure display is per merchandising guideline.
  • Ensure that collateral corresponds with promotion.
  • Consolidate sales records weekly and then monthly as per required standard.
  • Ensure stock counts are done monthly and recorded timorously.
  • Ensure stock levels are maintained according to standard.
  • Ensures reports are submitted accurately and timorously.

FAQs

What is the job title for this position?

The job title is Tom Ford Specialist.

Where is the job located?

The job is located at ARC V&A Waterfront, Cape Town.

What is the nature of this employment?

This position is full-time and temporary.

What are the working hours for this position?

The working hours are 40 hours per week.

What qualifications are required for this position?

A Grade 12 education is required, along with retail cosmetics or fragrance experience.

Are there specific skills or experience necessary to apply?

Yes, candidates should have retail cosmetics/fragrance experience and the ability to work retail hours.

What are the main responsibilities of this role?

Main responsibilities include achieving sales targets, providing high-touch customer service, maintaining stock levels, and ensuring promotional activities are effective.

Will I be required to attend training?

Yes, attending training courses as scheduled is part of the job responsibilities.

How often are stock counts performed?

Stock counts are conducted monthly and must be recorded in a timely manner.

Is there a focus on customer relationship management in this role?

Yes, fostering excellent customer relationships and recruiting new customers to the brand is a key responsibility.

What is expected in terms of personal presentation?

Employees must wear a full, clean, and neat uniform at all times while on duty and maintain high personal hygiene standards.

What types of promotions will I be involved with?

You will help organize in-store promotions and ensure clients are informed of promotions and special events.

Will I need to monitor competitor brands?

Yes, monitoring competitor brands is one of the responsibilities of this position.

What age group is this position aimed at?

The role aims to provide service to all generations and ethnicities, focusing on personalized customer care.

How will my sales performance be tracked?

You will be required to record all sales on a daily basis and ensure accurate reporting.

What is the job number associated with this position?

The job number is 2414594.

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The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.