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Transportation Representative, Ship with Amazon

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Amazon

Nov 3

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Kolkata
    Remote

Requirements

  • Effectively communicate in a clear and professional manner at all times.
  • Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.
  • Effectively manage sensitive cases by reporting up the escalation matrix.
  • Demonstrate excellent time-management skills.
  • Maintains or exceeds targeted performance metrics.
  • Responsible for outbound calling to the customer.
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
  • IN addition to English, Candidate should have language proficiency in either of Tamil, Hindi, Kannada, Telugu, Malayalam, Marathi.
  • Graduation in any specialization from a recognized university.
  • Excellent communication skills (written and verbal) in language.
  • Ability to communicate correctly and clearly with all customers.
  • Good comprehension skills – ability to clearly understand and state the issues customers present.
  • Work successfully in a team environment as well as independently.
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
  • Excellent typing skills.
  • Demonstrates an ability to successfully navigate websites.
  • Demonstrates a proficient knowledge of email applications.
  • Proficiency in Advanced Excel (pivot tables, vlookups).

Responsibilities

  • Effectively communicate in a clear and professional manner at all times.
  • Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.
  • Effectively manage sensitive cases by reporting up the escalation matrix.
  • Demonstrate excellent time-management skills.
  • Maintains or exceeds targeted performance metrics.
  • Responsible for outbound calling to the customer.
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

FAQs

What is the primary role of a Transportation Representative at Amazon?

The primary role of a Transportation Representative is to act as the main interface between Amazon, sellers, and delivery partners, addressing concerns and troubleshooting issues while suggesting process improvements.

What key responsibilities does this job entail?

Key responsibilities include effective communication with sellers and delivery partners, managing sensitive cases, maintaining performance metrics, outbound calling to customers, and identifying trends for process improvements.

What languages should candidates be proficient in besides English?

Candidates should have language proficiency in either Tamil, Hindi, Kannada, Telugu, Malayalam, or Marathi.

What are the basic qualifications required for this position?

Basic qualifications include a graduation degree from a recognized university, excellent written and verbal communication skills, good comprehension skills, teamwork and independent work capability, and familiarity with computer applications such as Windows XP, Microsoft Outlook, and Microsoft Word.

Is prior experience in advanced Excel required for this position?

While proficiency in Advanced Excel (including pivot tables and vlookups) is preferred, it is not explicitly required for the basic qualifications.

Are there performance metrics that must be maintained in this role?

Yes, associates are expected to maintain or exceed targeted performance metrics as part of their responsibilities.

Will I be required to communicate with customers through phone calls?

Yes, you will be responsible for outbound calling to customers as part of the role.

How important are time-management skills for this position?

Excellent time-management skills are crucial for successfully fulfilling the responsibilities of a Transportation Representative.

What type of work environment can I expect?

You can expect to work successfully in both a team environment and independently.

What is the job ID for this position?

The job ID for this position is A2705054.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.