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Travel Counselor After Hours

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American Express Global Business Travel

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • United Kingdom
    Remote

AI generated summary

  • You need GDS expertise, strong communication skills, attention to detail, a solid travel industry background, and the ability to resolve issues independently while acting with integrity.
  • You will arrange corporate travel, analyze options, book complex itineraries, ensure policy compliance, provide excellent service, and mentor team members for enhanced service levels.

Requirements

  • Passion for excellence in client service, including proactive anticipation of needs
  • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Resolving customer issues quickly and independently / with supplier
  • Teamwork and openness to feedback

Responsibilities

  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

FAQs

Do we support remote work?

Yes, we offer a fully remote position for the Travel Counselor After Hours role.

Are there opportunities for career advancement within Amex GBT?

Yes, we prioritize internal promotions and provide numerous career advancement opportunities.

What kind of training is provided for GDS systems?

Training may be provided for various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus.

What are the typical working hours for this position?

Our Traveler Care team operates 24/7, so you may need to work afternoon shifts (12-8pm) and weekends, in addition to dedicated night shifts.

Is prior experience in the travel industry required?

A strong understanding of the travel industry, including backgrounds in business travel, leisure travel, or airline reservations, is preferred.

Will I need to handle customer issues independently?

Yes, you will be responsible for resolving customer issues quickly and independently, or with the supplier when necessary.

What benefits do you offer?

We offer flexible benefits tailored to each country, including health insurance, retirement programs, parental leave, and travel perks from major travel providers.

How do you foster an inclusive workplace culture?

We champion inclusion in all aspects of our business and offer opportunities for colleagues to connect through global INclusion Groups focused on common identities or initiatives.

What if I don't meet every requirement listed in the job description?

If you're passionate about our mission and believe you could be a great fit for our team, we encourage you to apply even if you don't check every box.

What kind of support is available for employees with disabilities?

We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

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American Express Global Business Travel

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.