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Travel Retail - Estée Lauder - Education Ambassador - Heathrow - 37.5 Hours

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The Estée Lauder Companies Inc.

Aug 6, 2024

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level

Requirements

  • - WHILE A QUALIFICATION IN TRAINING AND COACHING TECHNIQUES WITHIN BEAUTY IS PREFERRED, WE WELCOME APPLICANTS WITH AMATEUR LEVEL EXPERIENCE WHO CAN DEMONSTRATE A HIGH LEVEL OF CREATIVE AND TECHNICAL EXPERTISE WITHIN A RETAIL ENVIRONMENT.
  • - ALL APPLICANTS MUST BE ABLE TO DEMONSTRATE THE ABILITY TO PROVIDE INSPIRATIONAL, AUTHENTIC AND PERSONALIZED CUSTOMER SERVICE, CONDUCT ESTEE LAUDER “TRAVEL BEAUTIFUL” SERVICES WHICH INCLUDE SKINCARE CONSULTATIONS AND MAKE UP APPLICATION.
  • - COACH ESTEE LAUDER ADVISORS AND HIGHLIGHT TRAINING NEEDS WHERE APPROPRIATE TO DEVELOP INDIVIDUAL SKILLSET.
  • - HOST ON COUNTER EDUCATION WORKSHOPS TO DRIVE RETAIL.
  • - ABILITY TO WORK RETAIL HOURS INCLUDING DAYS, NIGHTS, WEEKENDS AND SPECIAL EVENTS IN A FAST-PACED WORK ENVIRONMENT.
  • - PREVIOUS EXPERIENCE WITH EXCEL & POWER POINT PREFERRED.
  • - APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF RIGHT TO LIVE AND WORK IN THE COUNTRY IF INVITED TO ATTEND FOR INTERVIEW.

Responsibilities

  • 1. TO COACH TEAMS IN STORE TO ACHIEVE RETAIL SALES TARGETS SET BY THE COMPANY THROUGH THE SALES & EDUCATION EXECUTIVE.
  • 2. COACH ESTEE LAUDER ADVSIORS WHERE NECESSARY AND HIGHLIGHT TRAINING OPPORTUNITIES TO THE SALES & EDUCATION EXECUTIVE.
  • 3. TO HOST ON COUNTER EDUCATION WORKSHOPS TO DRIVE THE SELL THROUGH OF NEW LAUNCHES/LIMITED LIFE COLLECTIONS/ PRODUCT PRIORITIES.
  • 4. ACHIEVE ALL KPI’S AS OUTLINED BY THE BRAND.
  • 5. SUPPORT AND COACH ADVISORS TO ENSURE THAT THEY HAVE THE SKILLS REQUIRED TO SUCCESSFULLY ACHIEVE BRAND KPI’S, SUCH AS AUS/ IPT AND CROSS CATEGORY SELLING TECHNIQUES.
  • 6. LEAD BY EXAMPLE THROUGH DELIVERING EXCEPTIONAL LUXURY SERVICE LEVELS AT ALL TIMES.
  • 7. DRIVE LUXURY SERVICE STANDARDS THROUGH COACHING/FEEDBACK.
  • 8. PLAN AND EXECUTE IN STORE EVENTS, ALIGNED TO THE BRAND STRATEGY, PRODUCT PRIORITIES.
  • 9. PROVIDE COACHING AND FEEDBACK TO SPECIALISTS ENSURING THE EVENT.
  • 10. TRACK AND REPORT SALES PERFORMANCE IN LINE WITH THE EVENT TO THE SALES AND EDUCATION EXECUTIVE/ AIRPORT COORDINATOR.
  • 11. WORK ALONGSIDE THE COUNTER MANAGER TO IDENTIFY AND ADDRESS TRAINING OPPORTUNITIES IN THEIR TEAM.
  • 12. CREATE & MAINTAIN AN INSTORE EDUCATION PLAN PER ADVISOR.
  • 13. ENSURE CONSISTENCY IN THE LUXURY EXPERIENCE ACCREDITATION PROGRAMME.
  • 14. COACH, MOTIVATE AND EVALUATE TEAM PERFORMANCE BASED ON PRODUCTIVITY.
  • 15. CONDUCT STRATEGIC FOLLOW UP OF ALL CLASSROOM EDUCATION TO ENSURE SUCCESSFUL ROLL OUT OF TRAINING INITIATIVES, INCLUDING ELX & TRU CONTENT, TO BOLSTER AND IN GRAIN PRODUCT KNOWLEDGE.
  • 16. ASSIST, AS REQUIRED, WITH THE FACILITATION OF CORE EDUCATION PROGRAMMES.
  • 17. IDENTIFY LOCALLY RELEVANT EDUCATION OPPORTUNITIES TO DEVELOP TALENT AND CAPABILITY WITH OUR ADVISORS THROUGH REGULAR MONITORING, FEEDBACK AND REPORTING.
  • 18. CONDUCT TRAINING FOR AGENCY USAGE, TO SUPPORT WITH PROMOTIONS, EVENTS DURING LAUNCHES AND/OR HIGH TRAFFIC MOMENTS.
  • 19. TO MAINTAIN PERSONAL GROOMING TO THE STANDARDS AS SET BY TOM FORD BEAUTY.
  • 20. MAINTAIN THE BRAND IMAGE AT THE COUNTER BY ASSISTING WITH CLEANING AND MERCHANDISING COUNTERS, TESTER STANDS AND DISPLAYS.

FAQs

What is the primary responsibility of the Education Ambassador at Estée Lauder?

The primary responsibility of the Education Ambassador is to drive sales and develop store advisors through coaching strategies, ensuring consistency in service and productivity at Heathrow Airport.

Who does the Education Ambassador report to?

The Education Ambassador reports to the Sales & Education Executive while working closely with the Regional Education Manager.

What are the key tasks for the Education Ambassador related to sales performance?

Key tasks include coaching teams to achieve retail sales targets, hosting education workshops to drive sales, and identifying training opportunities for Estée Lauder advisors.

What qualifications are preferred for applicants to this position?

A qualification in training and coaching techniques within beauty is preferred, but applicants with amateur level experience demonstrating high creative and technical expertise within a retail environment are also welcomed.

What type of customer service is expected from the Education Ambassador?

The Education Ambassador must provide inspirational, authentic, and personalized customer service, conducting Estée Lauder “Travel Beautiful” services including skincare consultations and makeup applications.

Are there specific work hours for this position?

Yes, the Education Ambassador must be able to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.

What are the expectations regarding events?

The Education Ambassador is responsible for planning and executing in-store events aligned with the brand strategy and product priorities while tracking and reporting sales performance to relevant parties.

What tools or software should candidates be proficient in?

Previous experience with Excel and PowerPoint is preferred for candidates applying for this position.

Is personal grooming important for this role?

Yes, maintaining personal grooming to the standards set by Tom Ford Beauty and upholding the brand image at the counter are important aspects of this role.

Are there any specific eligibility requirements for attending an interview?

Applicants must be able to provide proof of their right to live and work in the country if invited for an interview.

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The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.