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Trust and Safety, Fraud and Abuse Analyst

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Notion

Nov 28

  • Job
    Full-time
    Junior Level
  • Data
    IT & Cybersecurity
  • San Francisco

AI generated summary

  • You have 2+ years in user support, strong communication and analytical skills, familiarity with risk assessment, SQL proficiency, and can balance user needs with security policies in a collaborative environment.
  • You will monitor user risk, manage account reviews, collaborate on moderation tools, respond to escalations, manage performance metrics, maintain knowledge libraries, and support BPO training.

Requirements

  • You have at least 2 years of experience supporting users of a software application
  • You are a clear communicator with strong analytical, investigative, and problem-solving skills, and can work with both technical and non-technical audiences
  • You are familiar with risk assessment techniques, you are comfortable doing independent research to gain deeper knowledge, and you can triage risk and security questions effectively
  • You are able to balance user expectations while adhering to security policies and compliance boundaries, and are comfortable finding creative or out-of-the-box solutions when faced with ambiguity
  • You are able to collaborate effectively with peers and across teams that are located in multiple offices
  • You are familiar with SQL or other query-based languages and can write your own queries or manipulate existing queries to gather data

Responsibilities

  • Help develop user-facing risk monitoring processes, perform account reviews, and manage account activity escalations
  • Work with Engineering teams to build better account review and moderation tools
  • Help investigate, draft, and implement fraud & abuse policy & operations with Legal and Security
  • Respond to high priority customer and internal escalations related to account access, user behavior, and compliance screenings
  • Manage to key performance metrics defined within Platform Security
  • Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
  • Provide materials and training to our BPO partners and maintain outsourcing resources through regular audits & updates
  • Participate in a semi-quarterly on-call rotation to provide support during high-priority incidents

FAQs

What is the main responsibility of the Fraud & Abuse Analyst at Notion?

The main responsibility of the Fraud & Abuse Analyst is to review account behavior for unexpected activity, resolve risk-related issues, and build systems and processes to manage escalations from report to completion.

What are the designated in-office workdays for Notion employees?

Notion requires all team members to work from the office on Mondays and Thursdays, which are designated as Anchor Days.

What qualifications are needed for this role?

Candidates need at least 2 years of experience supporting users of a software application, strong analytical and problem-solving skills, experience with risk assessment techniques, and familiarity with SQL or other query-based languages.

Is experience in a risk-related role required?

While not required, having direct experience in a risk-related role and knowledge of account review and risk management tools is considered a nice-to-have qualification.

Will the Fraud & Abuse Analyst interact with customers?

Yes, the Analyst will directly work with support teams and users to resolve account access, user behavior, and compliance-related issues.

Is there an on-call requirement for this position?

Yes, the Analyst will participate in a semi-quarterly on-call rotation to provide support during high-priority incidents.

What is the estimated salary range for this position?

For roles based in San Francisco and New York, the estimated base salary range for this role is $100,000 - $125,000 per year.

Does Notion provide equal employment opportunities?

Yes, Notion is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, sex, marital status, disability, or other legally protected characteristics.

Are there opportunities for training and development?

Yes, the Analyst will be responsible for providing materials and training to BPO partners and maintaining outsourcing resources through regular audits and updates.

How does Notion support individuals with disabilities during the application process?

Notion is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application procedures. Candidates needing assistance should let their recruiter know.

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Notion

The connected workspace for your docs, projects, and knowledge.

Technology
Industry
501-1000
Employees
2016
Founded Year

Mission & Purpose

Notion is a versatile productivity software platform that helps individuals and teams manage their work and personal tasks through customisable tools for note-taking, project management, database creation, and collaboration. Its mission is to provide a flexible and unified workspace where users can bring all their ideas, tasks, and projects together, fostering organisation and efficiency. Notion aims to empower people to customise their workflows, streamline processes, and enhance productivity in both personal and professional settings.