Unit Clerk - Emergency

Alberta Health Services

Oct 30, 2024

Applications are closed

Job
Full-time
Junior Level
People, HR & Administration
Healthcare
Edmonton

Requirements

Completion of Grade 12 or equivalent.
Completion of an accredited Unit Clerk Course or equivalent training program.
Graduate from a recognized Unit Clerk course, including medical terminology, or equivalent and/or acceptable previous experience is required.
Experience with Connect Care and Work Queue processes required.
Minimum of 1-year recent (within 2 years) experience in a Unit Clerk position in an acute care setting (preference will be given to applicants with recent Emergency experience.)
Comprehensive understanding of patient and family centered care with a demonstrated ability to enhance the patient care experience.
2 years' experience working with computers and applications such as Office and Excel.
Strong interpersonal and customer service skills with ability to effectively communicate verbally and in writing.
Organizational skills and the ability to prioritize work with minimal direction.
Ability to work with a multidisciplinary team in a fast-paced environment with frequent interruptions.
Flexibility and adaptability to changing priorities.
Demonstrated attention to detail in work performance.

Responsibilities

Managing incoming and outgoing telephone calls, greeting and directing patients/visitors, and managing patient records/charts.
Processing outgoing referrals for patients via the Connect Care Work Queue and managing deferred referrals in a timely manner.
Manage and relay information on frequent consults utilizing a centralized consult and referral system for patients within the department.
Booking appointments and interfacility transfers.
Maintaining clear and effective communication with interdisciplinary departments such as diagnostic imaging, laboratory, social work, other health professionals, patients and families while maintaining patient confidentiality.
Assisting with tasks that improve patient and department flow that fall within the Unit Clerk scope of practice.
Completing basic troubleshooting on technical and clinical equipment and submitting repair tickets as appropriate.
Submitting building maintenance requests as required.
Relaying and coordinating information related to admissions, transfers and discharges of patients, diagnostic testing.
Maintaining administrative supplies on the unit.
Sending and receiving departmental mail.
Updating and maintaining unit clerk and department digital resources as required, (I.E. resources in a shared network drive.)

FAQs

What is the primary role of a Unit Clerk in the Emergency Department?

The primary role of a Unit Clerk in the Emergency Department is to serve as the point of first contact for efficient administration, managing incoming and outgoing calls, greeting patients and visitors, processing patient records, and facilitating communication among health professionals while maintaining patient confidentiality.

What qualifications are required for this position?

Completion of Grade 12 or equivalent and an accredited Unit Clerk Course or equivalent training program is required. Additionally, experience in an acute care setting is necessary, ideally with a focus on emergency department operations.

Is previous experience in a Unit Clerk position required?

Yes, a minimum of 1-year recent experience in a Unit Clerk position within an acute care setting is required, with preference given to candidates who have recent experience specifically in the Emergency Department.

What are the shift patterns for this position?

The shift pattern includes Days, Evenings, and Weekends, with days off assigned as per rotation.

What is the range of the salary for this position?

The minimum salary for the Unit Clerk position is $26.07, and the maximum salary is $31.68.

Are there any preferred qualifications for applicants?

Preferred qualifications include 2 years’ experience working with computers, proficiency in applications such as Office and Excel, strong interpersonal and customer service skills, and the ability to work effectively in a fast-paced, multidisciplinary team environment.

Is the position part-time or full-time?

The position is classified as Regular Part Time with a Full-Time Equivalent (FTE) of 0.80.

When is the position available?

The position will be available from November 14, 2024.

Do you require a specific type of software knowledge for this role?

Yes, experience with Connect Care and Work Queue processes is required for this position.

Is there an opportunity for growth within the role?

While the job posting does not explicitly mention growth opportunities, working in a unit clerk position within a busy Emergency Department can provide valuable experience that may lead to further roles in the healthcare administrative field.

Alberta Health Services

Healthy Albertans. Healthy Communities. Together.

Science & Healthcare

Industry

10,001+

Employees

2008

Founded Year

Mission & Purpose

Make a difference as part of a team dedicated to providing health care and promoting wellness to over 4.1 million Albertans every day. Alberta Health Services needs skilled and dedicated professionals, support staff and physicians to provide an accessible, sustainable, and high-quality health care system that puts the needs of the patients and their families first. With programs and services at over 650 locations across the province, you are sure to find the setting that fits your lifestyle. You will be empowered to co-create a healthy work environment and lend your expertise in a way that makes a difference – whether you working in one of our hospitals, clinics, continuing care facilities, mental health facilities, community health sites or in our corporate office. You’ll also enjoy competitive compensation packages that include benefits like health, dental, vision, disability and lifestyle considerations. There’s no shortage of reasons to join our team! Visit www.ahs.ca to find out more about our career opportunities.