Urban Outfitters Team Leader - Glasgow, Scotland

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Aug 13, 2024

Applications are closed

Job
Full-time
Mid Level
Glasgow

Requirements

Experience in a management role working in a fast paced, high volume fashion retail environment
Demonstrates strong operational skills
An understanding of the Urban Outfitters culture and its appeal to the local market
Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

Responsibilities

- Ability to recruit, motivate, develop and lead a team
- Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
- Recognise and develop talented individuals for advancement and growth within the organisation
- Uphold Company standards and act as a positive role model to others
- Model the way by inspiring, motivating and encouraging teamwork
- Conduct productive daily meetings to ensure that goals are met
- Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
- Possess excellent communication skills in both written and verbal form
- Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
- Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
- Achieve Company-average mystery shop results by uphold the Company’s customer service standard
- Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
- Achieve the store stock loss goals by overseeing adherence to loss prevention practices
- Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents
- Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
- Understand and interpret current fashion trends in local markets in order to generate creative solutions
- Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
- Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
- Utilise Company reports to react to trends and drive business
- Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
- Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
- Demonstrate entrepreneurial skills to achieve and exceed store targets

FAQs

What is the location of the Urban Outfitters Team Leader position?

The position is located at 157 Buchanan St, Glasgow, G12JX, United Kingdom.

What is the main objective of the Team Leader role?

The main objective is to support the store management team in creating an environment that fosters creativity, employee development, and the VIBE philosophy.

What responsibilities does the Team Leader have regarding team management?

The Team Leader is responsible for recruiting, motivating, developing, and leading the team, as well as managing performance development, recognizing talent, and upholding company standards.

How does the Team Leader contribute to store communication?

The Team Leader models the way by inspiring teamwork, conducting daily meetings to meet goals, and effectively delegating projects while fostering creativity among team members.

What is expected of the Team Leader regarding customer service?

The Team Leader is expected to oversee customer service levels, set daily goals, train and coach the team on customer service standards, and achieve company-average mystery shop results.

What operational responsibilities does the Team Leader have?

The Team Leader performs store-level operational procedures accurately and timely, oversees loss prevention practices, and ensures compliance with health and safety regulations.

How does the Team Leader handle merchandising and display?

The Team Leader collaborates with department or visual merchandising managers to manage department aspects like training, shipment placement, and merchandising while interpreting current fashion trends.

What qualifications are required for the position?

Candidates should have experience in a management role within a fast-paced, high-volume fashion retail environment, demonstrate strong operational skills, and understand the Urban Outfitters culture relevant to the local market.

What perks are offered to employees in this role?

Perks include a 'Life Leave' day, employee assistance programs, discounts on gym memberships, private medical insurance, up to 40% employee discounts at URBN Brands, travel benefits, and continued development support.

Is Urban Outfitters an equal opportunity employer?

Yes, URBN is committed to providing equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Fashion & Arts

Industry

10,001+

Employees

1970

Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.