FAQs
What is the primary responsibility of an Urgent Treatment Centre Wayfinder?
The primary responsibility of an Urgent Treatment Centre Wayfinder is to provide a visible, patient-facing wayfinding and escort service, guiding patients safely through the hospital, particularly between A&E and the Urgent Treatment Centre.
What skills are required for this role?
The role requires excellent communication skills, a professional and compassionate approach, and the ability to work in a busy, fast-paced environment.
Is experience in a healthcare setting necessary for this position?
While previous experience in a healthcare setting may be beneficial, it is not explicitly stated as a requirement. A motivated and reliable attitude is more critical.
What will be the working environment like?
The working environment will be busy and fast-paced, requiring the ability to support safe and timely patient flow, especially during peak periods.
How does this role contribute to patient care?
This role contributes to patient care by helping to reduce overcrowding, improving patient experience, and ensuring timely access to care through effective wayfinding and escorting of patients.
Who will I be working closely with in this position?
You will be working closely with clinical teams to enhance patient experience and support efficient patient flow across departments.
What are the values of Sandwell and West Birmingham NHS Trust?
The values of Sandwell and West Birmingham NHS Trust are Ambition, Respect, and Compassion, which guide their interactions with each other, patients, and the community.
Can I reach out for more information about the position?
Yes, you can contact Amreen Rehman, the Interim Assistant Service Manager, for further details or to arrange an informal visit or chat.
What impact does this Trust aim to have on the community?
The Trust aims to "Improve the Life Chances and Health Outcomes of our Population," focusing on the well-being and health improvement of the community they serve.
Is career development supported within the Trust?
Yes, the Trust emphasizes creating a supportive environment where employees can develop their careers in various ways and feel a sense of belonging.