Logo of Huzzle

Home

Matches

Explore

Manage

User Researcher

image

Experian

May 24

  • Job
    Full-time
    Mid & Senior Level
  • London
  • Quick Apply

AI generated summary

  • You need in-house product experience, AI tool experimentation in research, proficiency in usability testing and qualitative methods, strong storytelling skills, and the ability to tailor approaches effectively.
  • You will conduct user research, synthesize findings into actionable insights, partner with teams, apply lean principles, and champion the voice of the customer to inform product strategy and impact.

Requirements

  • Previous experience working in-house within a product team (not just agency or consultancy experience).
  • Evidence of experimenting with AI tools to enhance your research process (for example in planning, synthesis, analysis, or operational efficiency) while maintaining research rigour and critical thinking.
  • The ability to clearly demonstrate how your research influenced product decisions and outcomes.
  • Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis.
  • Hands-on experience with qualitative methods such as interviews (moderated and unmoderated), diary studies, and card sorting.
  • Experience leading research from problem framing through to evaluation and impact measurement.
  • The ability to tailor your approach to context: balancing rigour with speed, depth with efficiency.
  • Strong storytelling and communication skills.

Responsibilities

  • Partner with designers and product managers to identify research opportunities across the end-to-end product lifecycle.
  • Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to card sorts and concept testing.
  • Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
  • Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
  • Synthesise findings into clear, actionable insights that influence product direction and measurable outcomes.
  • Champion the voice of the customer across teams, helping others see how research drives impact.
  • Contribute to evolving our research practice, operations, tools, and ways of working across domains.

FAQs

What is the job title for this position?

The job title is User Researcher.

What type of company is Experian?

Experian is a global data and technology company that powers opportunities for people and businesses in various sectors, including financial services, healthcare, automotive, and more.

What will my primary role be as a User Researcher?

As a User Researcher, you will help shape the user experience across two product domains by understanding customers deeply and making evidence-based decisions.

Who will I be collaborating with in this role?

You will collaborate closely with designers, product managers, and engineers as part of a cross-functional product team.

What kind of methodologies will I be using for research?

You will use a mix of methodologies such as usability testing, in-depth interviews, card sorts, and concept testing.

What are the main responsibilities of this position?

Main responsibilities include identifying research opportunities, planning and conducting research, synthesizing findings, and championing the voice of the customer across teams.

What qualifications are needed for this position?

Required qualifications include previous in-house experience with product teams, expertise in usability testing, hands-on experience with qualitative methods, and strong storytelling and communication skills.

Are there any specific tools or techniques I should be familiar with?

Yes, you should have experience experimenting with AI tools to enhance your research process while maintaining research rigour and critical thinking.

Is there flexibility in work location for this position?

Yes, this position offers hybrid working, with 40% of time expected in the office.

What benefits does Experian offer to employees?

Experian offers a competitive compensation package, a discretionary bonus, core benefits like pension and healthcare, 25 days annual leave plus bank holidays, and additional volunteer days.

Does Experian have any initiatives related to diversity?

Yes, Experian is committed to diversity, equity, and inclusion (DEI) and celebrates the uniqueness of each individual as part of its culture.

How does Experian support work-life balance?

Experian focuses on work-life balance by offering a range of benefits, hybrid working options, and an emphasis on wellness.

Where is Experian's corporate headquarters located?

Experian's corporate headquarters are located in Dublin, Ireland.

How does Experian measure the impact of user research?

User researchers are expected to demonstrate how their research influenced product decisions and outcomes, which is part of the position's responsibilities.

What recognition has Experian received as an employer?

Experian has been recognized as one of the World's Best Workplaces™, a Great Place to Work™ in 24 countries, and received accolades like Glassdoor Best Places to Work 2024.

What should I do if I have a disability or special need during the application process?

If you have a disability or special need that requires accommodation, you should inform Experian at the earliest opportunity.

image

Experian

We're unlocking the power of data to help create a better tomorrow.

Technology
Industry
10,001+
Employees
1980
Founded Year

Mission & Purpose

Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.