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UX Researcher

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Lyft

Dec 6, 2024

Applications are closed

  • Job
    Full-time
    Mid Level
  • Research & Development
    Design
  • San Francisco

Requirements

  • 4+ years of experience conducting research, using both qualitative and quantitative methods
  • Experience researching the end-to-end user experience
  • Interest in partnering with teammates to increase understanding of user research
  • Excellent story-telling abilities and facilitation skills
  • Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
  • Willingness to take initiative, run with projects, and speak up when support and guidance is needed
  • Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
  • Bonus Points
  • Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Business or a related field
  • Fluency in Spanish (verbal and written)
  • Experience using research to guide product development from seed-to-scale
  • Design thinking methods and brainstorm facilitation

Responsibilities

  • Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, surveys, concept testing, usability testing, and any other methods you find impactful
  • Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
  • Work with cross-functional partners on product direction based on research findings. Able to follow-up with partners about implementation to understand how findings are being used
  • Partner with our data science partners to provide qualitative context for their quantitative insights
  • Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization
  • Define your research roadmap by proposing and triaging research requests from XFN partners, aligning with your team on what is highest priority. Use knowledge of user needs to create empathy for users and build common ground with appropriate stakeholders

FAQs

What is the job title for this position?

The job title for this position is Senior User Experience Researcher.

What is the primary purpose of this role at Lyft?

The primary purpose of this role is to serve and connect by creating an open, inclusive, and diverse organization through user research insights.

What key responsibilities does this role entail?

Key responsibilities include designing and conducting research studies, analyzing mixed methods data, collaborating with cross-functional partners, providing qualitative context, presenting research results, and defining the research roadmap.

What type of research methods should I be familiar with for this position?

You should be familiar with ethnographic/field research, surveys, concept testing, usability testing, and any other impactful research methods.

What is the required experience for applicants?

Applicants should have 4+ years of experience conducting research using both qualitative and quantitative methods and experience researching the end-to-end user experience.

Is a specific educational background required to apply for this position?

An undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field is required, or comparable UX research experience.

Are there any bonus points for additional qualifications?

Yes, bonus points are given for a graduate degree in relevant fields, fluency in Spanish, experience guiding product development, and knowledge of design thinking methods.

What employee benefits does Lyft offer for this position?

Lyft offers great medical, dental, and vision insurance, mental health benefits, family building benefits, unlimited paid time off for salaried employees, a 401(k) plan, and paid parental leave among others.

How does Lyft accommodate work-life balance with regard to office attendance?

This role is hybrid with expectations to work in the office 3 days a week: Mondays, Thursdays, and a third team-specific day, plus the flexibility to work from anywhere for up to 4 weeks per year.

What is the expected salary range for this position in the San Francisco area?

The expected base pay range for this position in the San Francisco area is $124,000 - $155,000, not including potential equity offerings, bonuses, or benefits.

Is Lyft an equal opportunity employer?

Yes, Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace.

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Lyft

Ride by ride, we’re reimagining the world’s best transportation.

Transportation
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.