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Variable Compensation Associate – Support Team

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Gartner

Jan 9

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Accounting & Tax
  • Fort Myers

Requirements

  • 1 year of relevant experience in a similar role.
  • Proficiency in basic Excel functions, including VLOOKUP, pivot tables, and data filtering/sorting.
  • Strong verbal and written communication skills to effectively manage inquiries in a fast-paced environment.
  • Ability to handle ambiguity and unexpected changes while resolving complex inquiries.
  • A proactive mindset with the willingness to take initiative and accept new projects.
  • Excellent organizational and time management skills.

Responsibilities

  • Respond to and resolve inquiries related to Commission, Compensation, Quota, and Earnings through various channels, including chat, email, and phone.
  • Assist Sales Associates in understanding commission calculations, adjustments, and payments.
  • Utilize our ticketing inquiry system to manage and address a high volume of compensation-related questions.
  • Conduct research and analysis to resolve inquiries, identify anomalies, and propose solutions.
  • Process adjustment requests according to established documentation and guidelines.
  • Collaborate with financial, sales, and operational departments to ensure accurate communication and coordination.
  • Support system enhancements and process improvements by participating in testing and providing feedback.
  • Generate ad-hoc reports and analyses as requested by leadership and business partners.

FAQs

What is the main responsibility of a Variable Compensation Associate – Support?

The main responsibility is to manage and respond to compensation-related inquiries from commission-able associates via chat, email, and phone, while ensuring effective communication and collaboration across departments.

What qualifications are needed for this role?

A minimum of 1 year of relevant experience in a similar role, proficiency in basic Excel functions (including VLOOKUP, pivot tables, and data filtering/sorting), and strong verbal and written communication skills are required.

Is previous experience in a similar role necessary?

Yes, at least 1 year of relevant experience in a similar role is required.

What skills are important for success in this role?

Important skills include problem-solving abilities, strong communication skills, organizational and time management capabilities, and the ability to handle ambiguity and complex inquiries.

Will there be opportunities for growth within the company?

Yes, the company offers limitless growth opportunities and encourages continuous professional development.

Are there incentives or bonuses associated with this position?

Yes, employees will participate in either an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan.

What type of work culture does the company promote?

The company promotes a positive and collaborative work culture with a focus on integrity, objectivity, and results.

What kind of training programs are offered?

The company provides access to industry-leading training and development programs to support employee growth.

What is the salary range for this position?

The base salary range for this role is estimated to be between $49,000 and $68,000, depending on various factors.

How does the company ensure equality in employment opportunities?

Gartner is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, or other legally protected statuses.

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Gartner

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