You must have excellent communication skills, customer service experience, and the ability to multitask in a fast-paced environment. Familiarity with veterinary terminology is a plus.

You will manage appointments, greet clients, handle phone inquiries, maintain records, process payments, and ensure a welcoming environment for pets and their owners.

United Kingdom

Edinburgh

Established in 1999, CVS Group is a leading provider of integrated veterinary services with around 500 practices throughout the UK, Netherlands, Republic of Ireland and Australia.

Science & Healthcare

CVS UK Ltd

<div>
 Are you passionate about making pets a priority? Here at CVS, so are we!
 
 
 We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Market Cross Veterinary Clinic.
 
 
 Location: Dalkeith 
 Contract: Permanent 
 Hours: 35 hours per week 
 Shift Pattern: Monday – Friday between 08.00 – 18.30 with a 1:3 share in the Saturday rota
 
 
 About Market Cross Vets: 
 Take a look at the practice here: Market Cross Veterinary Clinic
 
 
 About CVS: 
 CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
 
 
 Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
 
 
 Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
 
 
 About the role: 
 Day-to-day duties of the role will include: 
 <ul> 
 <li>Answering phones and booking appointments</li> 
 <li>Responding to queries via phone, in person and email</li> 
 <li>Registering new clients</li> 
 <li>Completing insurance forms</li> 
 <li>Dispensing medications</li> 
 <li>Taking payments</li> 
 <li>And most importantly; providing a warm and welcoming experience to our clients arriving at the practice</li>
 </ul>
 
 
 What we're looking for in our Veterinary Receptionist: 
 <ul> 
 <li>Previous Receptionist experience is essential, veterinary experience is a plus!</li> 
 <li>Resilient with the ability to cope with potentially distressing and emotional situations</li> 
 <li>An excellent communicator with strong empathy</li> 
 <li>Excellent customer service skills and experience in dealing with members of the public</li> 
 <li>A positive attitude and excellent teamwork skills</li> 
 <li>Proficiency in Microsoft Office and other database management and operating systems</li>
 </ul>
 
 
 What we can offer you: 
 We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below: 
 <ul> 
 <li>Salary in line with the NMW</li> 
 <li>Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)</li> 
 <li>Supportive and collaborative team environment</li> 
 <li>Staff discount scheme on Veterinary bills and products</li> 
 <li>A range of health benefits including private healthcare</li> 
 <li>Employee Assistance Programme and access to over 400 Mental Health First-Aiders</li> 
 <li>and more!</li> 
 </ul> 
 Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
 
 
 Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
 
 
 There's a place for everyone at CVS and we encourage applications from talented people across all communities.
 
 
 At CVS, we believe that diversity and inclusion are fundamental to fostering innovation and creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and support our differences because we know that they make our workplace stronger and our solutions better. 
 We are dedicated to creating an environment where everyone feels valued, respected, and empowered to reach their full potential. We welcome applications from all qualified candidates, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 
 To ensure an inclusive hiring process, we are committed to accommodating the needs of all applicants during the interview process. If you require any adjustments or accommodations, please inform us, and we will work to facilitate your requests to the best of our ability. 
 Join us in our mission to create a more inclusive and equitable workplace, where every team member is encouraged to contribute their unique voice and talents.
 
 
 To apply for this position please click 'Apply Now'.
</div>



 Are you passionate about making pets a priority? Here at CVS, so are we!
  
  
  We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Market Cross Veterinary Clinic.
  
  
  Location: Dalkeith 
  Contract: Permanent 
  Hours: 35 hours per week 
  Shift Pattern: Monday – Friday between 08.00 – 18.30 with a 1:3 share in the Saturday rota
  
  
  About Market Cross Vets: 
  Take a look at the practice here: Market Cross Veterinary Clinic
  
  
  About CVS: 
  CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
  
  
  Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
  
  
  Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
  
  
  About the role: 
  Day-to-day duties of the role will include: 
  
  Answering phones and booking appointments 
  Responding to queries via phone, in person and email 
  Registering new clients 
  Completing insurance forms 
  Dispensing medications 
  Taking payments 
  And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
 
  
  
  What we're looking for in our Veterinary Receptionist: 
  
  Previous Receptionist experience is essential, veterinary experience is a plus! 
  Resilient with the ability to cope with potentially distressing and emotional situations 
  An excellent communicator with strong empathy 
  Excellent customer service skills and experience in dealing with members of the public 
  A positive attitude and excellent teamwork skills 
  Proficiency in Microsoft Office and other database management and operating systems
 
  
  
  What we can offer you: 
  We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below: 
  
  Salary in line with the NMW 
  Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata) 
  Supportive and collaborative team environment 
  Staff discount scheme on Veterinary bills and products 
  A range of health benefits including private healthcare 
  Employee Assistance Programme and access to over 400 Mental Health First-Aiders 
  and more! 
  
 Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
  
  
  Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
  
  
  There's a place for everyone at CVS and we encourage applications from talented people across all communities.
  
  
  At CVS, we believe that diversity and inclusion are fundamental to fostering innovation and creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and support our differences because we know that they make our workplace stronger and our solutions better. 
  We are dedicated to creating an environment where everyone feels valued, respected, and empowered to reach their full potential. We welcome applications from all qualified candidates, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 
  To ensure an inclusive hiring process, we are committed to accommodating the needs of all applicants during the interview process. If you require any adjustments or accommodations, please inform us, and we will work to facilitate your requests to the best of our ability. 
  Join us in our mission to create a more inclusive and equitable workplace, where every team member is encouraged to contribute their unique voice and talents.
  
  
  To apply for this position please click 'Apply Now'.


Veterinary Receptionist

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Responsibilities

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CVS UK Ltd

Mission & Purpose