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Vice President, Operations

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Cohere

2mo ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
  • Glendale, +1

AI generated summary

  • You need a BA in a related field, 15+ years in operations/HR, team leadership, HRIS implementation, project management, strong emotional intelligence, and financial literacy.
  • You will lead and mentor teams, ensure compliance, drive operational efficiency, manage budgeting, integrate technology, and foster a collaborative culture while overseeing training and client onboarding.

Requirements

  • Bachelor’s degree in Business, HR, Operations, or a related field required; advanced degree preferred.
  • 15+ years of progressively responsible leadership experience in Operations, HR, or related areas.
  • Experience leading multi-state People Ops/HR teams with a strong grasp of employment law, compliance, and policy design.
  • Demonstrated success implementing HRIS, workflow, or enterprise systems (e.g., ADP, Paylocity, Yardi, Monday.com, Vantaca) and driving adoption across teams.
  • Proven experience leading process improvement, project management, and cross-functional operational initiatives.
  • Successful leadership or partnership on at least one AI/automation project (e.g., workflow automations, AI-enabled systems, or operational redesign using AI).
  • Exceptional leadership instincts, with the ability to develop talent and create psychologically safe, high-performing teams.
  • Strong strategic thinking and systems thinking with creative, solution-oriented problem-solving abilities.
  • Relational, collaborative, and people-first leadership style.
  • Ability to align cross-functional teams around shared goals and outcomes.
  • High emotional intelligence, strong interpersonal skills, and excellent communication abilities.
  • Strong financial literacy and orientation toward performance, KPIs, and sustainable growth.
  • High technical acuity with working knowledge of machine learning concepts and GenAI applications in business operations.
  • Familiarity with change management frameworks and organizational transformation.

Responsibilities

  • Lead, mentor, and develop a high-performing team across People Operations (HR), Legal Operations, Technology, Training, and New Client Integration.
  • Ensure People Ops practices support compliance, culture, employee experience, and organizational performance.
  • Champion equitable and consistent HR practices across multi-state operations, ensuring adherence to employment laws, regulatory requirements, and internal policies.
  • Foster a culture of trust, collaboration, accountability, and continuous improvement.
  • Build, implement, and drive adoption of standardized operating procedures and a unified operating system across the company.
  • Integrate AI, automation, and advanced technologies into operational workflows while protecting relational, human-centered practices.
  • Identify, track, and report on key performance indicators (KPIs) to support data-driven decision-making across all operational functions.
  • Own departmental budgeting, partner on forecasting, and manage operational expenses to support NOI and organizational goals.
  • Lead the organization’s technology strategy, including assessment, selection, implementation, and optimization of platforms and tools.
  • Oversee the performance and scaling of third-party IT service providers, ensuring efficiency, security, and alignment with business needs.
  • Drive adoption of core systems (HRIS, project management, workflow, and client management tools), ensuring integration and usability across teams.
  • Oversee the design and execution of scalable, technology-enabled training programs for 250+ staff.
  • Ensure training systems support onboarding, skill development, compliance, and ongoing employee growth.
  • Partner cross-functionally to build a consistent learning framework that supports organizational needs.
  • Facilitate organizational communication, cross-department alignment, and change management initiatives.
  • Collaborate with the Executive Leadership Team to define strategies, set organizational priorities, and advance company-wide initiatives.
  • Proactively identify operational risks and lead mitigation, business continuity planning, and compliance alignment across regulatory footprints.
  • Lead end-to-end new client and community onboarding processes to ensure seamless integration, alignment, and operational readiness.
  • Partner with cross-functional teams to support successful transitions, client satisfaction, and long-term partnership success.
  • Manage key external business relationships that provide operational support, including technology partners, legal partners, and HR vendors.
  • Ensure positive, cost-effective partnerships that support growth and operational excellence.

FAQs

What qualities are you looking for in the ideal candidate for the Vice President, Operations position?

We are looking for a strategic and empathetic leader with a people-first mindset, deep operational expertise, and a passion for building systems that empower teams and communities to thrive.

What is the salary range for this position?

The pay range for the Vice President, Operations role is $150,000 to $175,000 per year, with eligibility for a year-end bonus of up to 15% of gross annual salary.

What kind of experience is required for candidates?

Candidates should have 15+ years of progressively responsible leadership experience in Operations, HR, or related areas, with a strong grasp of employment law, compliance, and policy design.

What are the main responsibilities of this role?

The main responsibilities include leading and developing teams in People Operations, overseeing operational strategy, leading technology initiatives, managing training and development, facilitating communication, and ensuring client integration.

Is there a preference for educational qualifications?

Yes, a Bachelor’s degree in Business, HR, Operations, or a related field is required, with a preference for candidates holding an advanced degree.

What kind of training programs will the Vice President, Operations oversee?

The Vice President, Operations will oversee the design and execution of scalable, technology-enabled training programs for over 250 staff, ensuring onboarding, skill development, compliance, and ongoing employee growth.

How does the company approach compliance and legal operations?

The role requires championing equitable and consistent HR practices across multi-state operations, ensuring adherence to employment laws, regulatory requirements, and internal policies.

What type of culture does the company promote?

The company fosters a culture rooted in trust, collaboration, accountability, and continuous improvement.

Will the Vice President be involved in cross-departmental collaboration?

Yes, this role requires high levels of collaboration across departments, including People Operations, Finance, Legal, IS, Marketing, and Regional Leadership.

What benefits does Cohere offer?

Cohere offers a variety of benefits including 401(k), Dental Insurance, Health Insurance, Vision Insurance, and Paid Time Off.

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Cohere

At Cohere, our mission is to build machines that understand the world, and to make them safely accessible to all.

Technology
Industry
51-200
Employees
2019
Founded Year

Mission & Purpose

Cohere provides unprecedented access to affordable, easy-to-deploy large language models. Our platform gives computers the ability to read and write - whether you want to better understand what your customers are saying, or you want to write compelling copy that speaks to your target audience, Cohere can help.