Virtual Tesla Advisor

Tesla

Jan 10, 2025

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Sales & Business Development
Melbourne
Remote

Requirements

Experience in providing excellent customer service in a fast-paced environment.
Confident in creating great conversations and relationships tailored to the customer’s needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
Ability to thrive in a team-based environment and achieve common goals
Great problem solving skills, and strong ability to take initiative and be proactive.
Ability to effectively handle multiple priorities, organize workload, and meet deadlines
Resilience, adaptability and a constant desire to develop
Capable of working autonomously as well as in a team.
Positivity, enthusiasm and a passion towards the mission of Tesla.
Confident in learning and adapting to multiple technologies.
Able to communicate, read, and write effectively in the English language on all levels
Have the required language skills if required by our local markets
Good knowledge of MS Office

Responsibilities

To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
Ensure close and tailored communication with customers at all touch points.
To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
Effectively present and sell and support the delivery and installation the entire Tesla eco-system
Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
Ensure excellent customer service and individual solutions for our customer
Help create, maintain and develop sales and delivery pipelines in line with expectations
Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
Perform additional responsibilities as assigned to meet business needs
Manage any additional duties to support wider business requirements.
Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership

FAQs

What is the role of a Virtual Tesla Advisor?

The Virtual Tesla Advisor is responsible for delivering seamless customer service throughout the customer journey across various digital channels, including phone, video calls, email, and chat.

What kind of customer service should I provide in this role?

You should offer excellent customer service throughout the entire customer journey by engaging, educating, and supporting customers with their inquiries about Tesla’s products and services.

What are the main responsibilities of a Virtual Tesla Advisor?

Responsibilities include managing customer inquiries through various digital channels, contributing to sales and delivery targets, conducting virtual consultations, providing tailored communication, and maintaining sales administrative duties.

What qualifications do I need to be a Virtual Tesla Advisor?

You need experience in customer service, strong communication skills, problem-solving abilities, adaptability, and familiarity with MS Office. A passion for Tesla's mission is also essential.

Is the position flexible in terms of remote work?

Yes, the position allows for remote work, typically in a hybrid format.

How does Tesla support individuals with disabilities during the hiring process?

Tesla is committed to providing reasonable accommodations for individuals with disabilities. Candidates can inform their recruiter if they need any accommodations during the interview process.

What skills are important for success in this role?

Key skills include the ability to create relationships digitally, problem-solving prowess, adaptability, resilience, and effective multitasking abilities.

Will I be required to work in a team setting?

Yes, collaboration with a larger virtual team is essential, and you are expected to display a one-team mentality to achieve common goals.

What technologies will I need to learn for this position?

You should be confident in learning and adapting to multiple technologies used for digital communication, as well as Tesla's internal systems for managing sales and customer interactions.

How does Tesla ensure diversity in its hiring process?

Tesla is an Equal Opportunity / Affirmative Action employer and considers all qualified applicants for employment without regard to characteristics protected by applicable laws.

Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive

Industry

10,001+

Employees

2003

Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.