VP Operations

DHL

Sep 20, 2024

Applications are closed

Job
Full-time
Expert Level
People, HR & Administration
Brampton

Requirements

Define country operations strategy and contribute to the overall country business strategy in line with country business vision and objectives, corporate guidelines, and policies.
Plan, control and lead end-to-end logistics operations (pick up to delivery) for the country ensuring safety of people, data and goods.
Lead implementation of strategic activities and initiatives across the country with significant risk potential and impact on overall results.
Steer desired installation, functioning and adjustment of all material infrastructure.
Direct preparation of operating budgets and proposals for investments and drive major operational investments.
Oversee the opening or closing of facilities and evaluate operational aspects of mergers and acquisitions.
Take decisions and authorize critical production agreements/ contracts with key accounts, changing terms and conditions significantly where required.
Develop and monitor the applications of operating processes, systems and technologies, operating structure, and models, as well as workflow.
Define processes and establish well-coordinated systems for providing adequate human resources and logistics infrastructure to deliver logistics services.
Define and drive achievement of service and quality objectives across the country.
Moderate and adjust operational capacities to changes/ growth in country business volumes and operational requirements to profitably deliver logistics services.
Introduce and embed best in class operations and logistics practices at the country level.
Deliver innovation that directly influence the way the country is operating and making money.
Determine organization structure, roles and responsibility and performance targets for the Operations function.
Develop a culture of quality, service excellence, flexibility, and cost consciousness.
21st Century Manager balancing Respect and Result focused behaviors.
Develop IKOs/KPIs/IDPS with team and monitor individual performance.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country Objectives and Targets.
Maintain effective relationships with Airline Partners.
Develop, commercialize, and deliver high quality / innovative services and solutions.
Inspire customers and gain their commitment when required.
Gain organizational alignment and support for customer strategies.
Maintain a visionary and global perspective pertaining to business strategy.
Develop sustainable strategies that support the Investment, Provider and Employer of Choice pillars.
Inspire and align the organization to make the strategy a reality.
Champion continuous improvement and innovation.
Inspire Respect & Results through empowerment, accountability, recognition, and rewards.
Provide employees with regular motivational and developmental feedback.
Provide and support employees with career development and succession planning opportunities.
Convey a clear sense of personal goals and values.
Actively seek feedback to improve performance.
Develop new skills and modify behaviors based on feedback.
Take responsibility for career progression and personal development.

Responsibilities

Define country operations strategy and contribute to the overall country business strategy in line with country business vision and objectives, corporate guidelines, and policies.
Plan, control and lead end-to-end logistics operations (pick up to delivery) for the country ensuring safety of people, data and goods.
Lead implementation of strategic activities and initiatives across the country with significant risk potential and impact on overall results.
Steer desired installation, functioning and adjustment of all material infrastructure.
Direct preparation of operating budgets and proposals for investments and drive major operational investments.
Oversee the opening or closing of facilities and evaluate operational aspects of mergers and acquisitions.
Take decisions and authorize critical production agreements/ contracts with key accounts, changing terms and conditions significantly where required.
Develop and monitor the applications of operating processes, systems and technologies, operating structure, and models, as well as workflow.
Define processes and establish well-coordinated systems for providing adequate human resources and logistics infrastructure to deliver logistics services.
Define and drive achievement of service and quality objectives across the country.
Moderate and adjust operational capacities to changes/ growth in country business volumes and operational requirements to profitably deliver logistics services.
Introduce and embed best in class operations and logistics practices at the country level.
Deliver innovation that directly influence the way the country is operating and making money.
Determine organization structure, roles and responsibility and performance targets for the Operations function.
Develop a culture of quality, service excellence, flexibility, and cost consciousness.
21st Century Manager balancing Respect and Result focused behaviors.
Develop IKOs/KPIs/IDPS with team and monitor individual performance.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country Objectives and Targets.
Maintain effective relationships with Airline Partners.
Develop, commercialize, and deliver high quality / innovative services and solutions.
Inspire customers and gain their commitment when required.
Gain organizational alignment and support for customer strategies.
Maintain a visionary and global perspective pertaining to business strategy.
Develop sustainable strategies that support the Investment, Provider and Employer of Choice pillars.
Inspire and align the organization to make the strategy a reality.
Champion continuous improvement and innovation.
Inspire Respect & Results through empowerment, accountability, recognition, and rewards.
Provide employees with regular motivational and developmental feedback.
Provide and support employees with career development and succession planning opportunities.
Convey a clear sense of personal goals and values.
Actively seek feedback to improve performance.
Develop new skills and modify behaviors based on feedback.
Take responsibility for career progression and personal development.

FAQs

What is the primary responsibility of the VP Operations at DHL Express Canada?

The primary responsibility of the VP Operations is to lead and direct the Human Resources function to drive the Motivated People strategy across the organization, while also managing the country operations to ensure safety, service quality, and operational efficiency.

Who does the VP Operations report to?

The VP Operations reports to the CEO of DHL Express Canada and has a functional reporting line to the Senior Vice President of Network Operations & Aviation.

What is the size of the team that the VP Operations will manage?

The VP Operations will be responsible for a team of almost 2000 frontline employees.

What kind of experience is needed for the VP Operations role?

A strong background in operations management, logistics, and team leadership in a competitive environment is essential, along with a proven track record of driving service quality and implementing strategic initiatives.

How important is collaboration in this role?

Collaboration is crucial, as the VP Operations will work with Local, Country, and Regional Teams to shape the future of Network Operations in Canada.

What are some key performance metrics the VP Operations will be responsible for?

The VP Operations will define and monitor IKOs, KPIs, and IDPs, as well as oversee service and quality objectives across the country.

What kind of culture is the VP Operations expected to develop?

The VP Operations is expected to develop a culture of quality, service excellence, flexibility, and cost consciousness, while balancing respect and results-focused behaviors.

Will the VP Operations play a role in budget preparation?

Yes, the VP Operations will direct the preparation of operating budgets and proposals for investments and drive major operational investments.

How often will the VP Operations need to assess operational capacities?

The VP Operations will moderate and adjust operational capacities regularly in response to changes or growth in country business volumes and operational requirements.

Is career development a focus in this role?

Yes, the VP Operations will provide employees with regular motivational and developmental feedback and support their career development and succession planning opportunities.

DHL

Transportation

Industry

10,001+

Employees

1969

Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.