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Ward Administrator

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University College London Hospitals NHS Foundation Trust

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • Healthcare
  • London

AI generated summary

  • You must have excellent communication skills, a focus on patient care, a strong work ethic, and the ability to learn various administrative functions while providing friendly, supportive service.
  • You will coordinate patient discharges, assist with administrative tasks, support staff, engage in patient flow, and ensure excellent service through friendly and approachable interactions.

Requirements

  • Excellent communication skills are essential, as is a focus on patient care.
  • We expect you to be hard working, engaged and supportive towards your colleagues.
  • You will have to learn and practice a number of different administrative functions, and to offer feedback and suggestions to improve the service.
  • It is important to provide an excellent level of service to our patients including being friendly, helpful and approachable at all times.

Responsibilities

  • You will be responsible for working alongside the other ward administrators and the staff on the ward to ensure high quality patient care.
  • You will be required to assist with coordinating patient discharges, booking transport and communicating with patients and their family members.
  • You will work alongside our doctors, nurses and other members of the multidisciplinary team to support them in the administrative tasks required to carry out the clinical work in the department.
  • You will be required to engage in patient flow, understanding the discharge metrics and engaging with the wider team to ensure efficient processes are followed, escalating to management where required.
  • We expect you to be hard working, engaged and supportive towards your colleagues.
  • You will have to learn and practice a number of different administrative functions, and to offer feedback and suggestions to improve the service.
  • It is important to provide an excellent level of service to our patients including being friendly, helpful and approachable at all times.

FAQs

What are the main responsibilities of the Ward Administrator?

The main responsibilities include coordinating patient discharges, booking transport, communicating with patients and their families, and supporting the multidisciplinary team in various administrative tasks related to patient care.

What skills are essential for this role?

Excellent communication skills and a strong focus on patient care are essential for the Ward Administrator role.

Will I be working independently or as part of a team?

You will be working as part of a team alongside other ward administrators, doctors, nurses, and other multidisciplinary staff to ensure high-quality patient care.

What kind of support will I provide to the clinical staff?

You will support them with administrative tasks necessary for carrying out clinical work, engaging in patient flow, and understanding discharge metrics.

Is there an opportunity for feedback and service improvement in this role?

Yes, you will be encouraged to offer feedback and suggestions to improve the service provided to patients.

What qualities are expected from a Ward Administrator?

We expect the Ward Administrator to be hard working, engaged, supportive towards colleagues, friendly, helpful, and approachable at all times.

Where is University College London Hospitals NHS Foundation Trust located?

UCLH operates across multiple sites, including University College Hospital, National Hospital for Neurology and Neurosurgery, and several others in the London area.

Who can I contact for more information about the role?

For further details or informal visits, you can contact Isobel Bond, the Service Manager, at isobel.bond1@nhs.net.

Are there opportunities for professional development in this role?

While the job description does not specifically mention it, working in an academically led environment often provides opportunities for professional growth and development.

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University College London Hospitals NHS Foundation Trust

UCLH provides first-class acute and specialist services in six hospitals in central London.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

University College London Hospitals (UCLH) NHS Foundation Trust is one of the UK's largest and most renowned healthcare providers. The Trust delivers high-quality patient care across a range of specialties, including cancer, neurology, women’s health, and emergency services. UCLH is committed to clinical excellence, research, and education, aiming to improve health outcomes through innovative treatments and world-class facilities. Their mission is to provide exceptional care and to advance medical knowledge for the benefit of patients and the wider community.