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Warranty Claim Assessor

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Ford Motor Company

Jan 23, 2025

Applications are closed

  • Job
    Full-time
    Senior Level
  • Chennai

Requirements

  • UG/PG with relevant years of experience

Responsibilities

  • Process all claims in each Level 1, 2 within 3 business day and maintain the turnaround time with in the specified global target
  • Discussed with market on age claims on weekly basis and take appropriate actions on the claims
  • Claim Assessing based on Policy and provide suggestion to be implemented in policy
  • Do Claim Adjudication feedback analysis and come up with proper RCA for adjudicator errors, implement the action plan to avoid same errors appearing in future
  • Respond to queries from the markets and customer regarding claim assessed and procedures
  • Analysis the complete set up of selection parameter process, suggest for appropriate selection parameter to pay claims correctly
  • Randomly check the correctness of the system paid claims
  • Wherever finance impact, analysis the reason of incorrect process by the system and inform to the market on impact and raise a request to correct the selection parameter in system
  • Analysis all the appeal claims every month classified in three groups, appeal due to system issue or appeal due to dealer issue or appeal due to adjudicator issue
  • If dealer appeals the claims due to adjudicator issue, will work on the RCA and implement the action plan to avoid those errors not to occur in future
  • To avoid incorrect labor paid to dealer, adjudicator will do an analysis on NSL paid every month

FAQs

What is the main responsibility of a Warranty Claim Assessor?

The main responsibility is to process claims in Levels 1 and 2 within 3 business days, maintain turnaround times, and assess claims based on policy while providing feedback for policy improvements.

How are age claims managed in this role?

Age claims are discussed weekly with the market, and appropriate actions are taken based on those discussions.

What type of analysis is performed on claim adjudication errors?

Claim adjudication feedback analysis is conducted to develop proper Root Cause Analysis (RCA) for adjudicator errors, with action plans implemented to prevent future occurrences.

How often is the analysis of appeal claims conducted?

Appeal claims are analyzed every month and classified into three groups based on the reasons for the appeals.

What qualifications are required for this position?

A UG/PG degree with relevant years of experience is required for this position.

How do we handle queries from customers regarding claims?

Queries from markets and customers regarding assessed claims and procedures are addressed directly by the Warranty Claim Assessor.

What steps are taken to ensure the correctness of system paid claims?

The Warranty Claim Assessor randomly checks the correctness of system paid claims to ensure accuracy and compliance.

What actions are taken when there is a financial impact due to incorrect processes?

An analysis is conducted to identify the reason for the incorrect process, and the findings are communicated to the market with requests to correct the selection parameters in the system.

How does the Warranty Claim Assessor avoid incorrect labor payments to dealers?

The adjudicator performs monthly analyses on NSL paid to ensure that incorrect labor payments to dealers are avoided.

What does the Warranty Claim Assessor do when appeals arise from adjudicator issues?

When dealers appeal claims due to adjudicator issues, the Warranty Claim Assessor works on the Root Cause Analysis (RCA) and implements action plans to prevent such errors in the future.

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Ford Motor Company

Automotive
Industry
10,001+
Employees
1903
Founded Year

Mission & Purpose

We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us. Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.