FAQs
What are the primary responsibilities of the Wellbeing Matters Operational Manager?
The Operational Manager is responsible for providing high-level management support to the Wellbeing Matters Team, ensuring efficient processing of contacts, enhancing service standards, managing workloads, and meeting mandated KPIs.
What services does the Wellbeing Matters Service include?
The Wellbeing Matters Service includes the Vale Community Resource Service, District Nursing, Safe at Home, Specialist Community Services, Falls, and the Palliative team.
What qualifications or experience is required for this role?
Candidates should have strong HR and management experience, be highly organized, efficient, and capable of working well under pressure.
Is bilingualism required for the position?
The ability to speak Welsh is desirable, but Welsh and/or English speakers are equally welcome to apply.
Who does the Operational Manager collaborate with?
The Operational Manager will have strong links with colleagues within Cardiff & Vale University Health Board, The Vale of Glamorgan Council, and third sector organizations.
What type of communication skills are essential for this role?
Excellent communication skills are essential, including the ability to listen, empathize, reassure, and take decisive action while managing calls that may be challenging and emotive.
What reporting responsibilities does the Operational Manager have?
The Operational Manager is responsible for producing monthly and quarterly reports of departmental statistics.
How does the role fit within the broader mission of Cardiff and Vale University Health Board?
The role aligns with the mission of "Living Well, Caring Well, Working Together," and supports the health board's vision for equal health opportunities and improvement strategies for the local population.
Who should I contact for further details or to arrange an informal visit?
For further details, you can contact Sarah Congreve, Vale Assistant Locality Manager, via email at Sarah.congreve@wales.nhs.uk or by phone at 07580 514752.
Are there any specific qualities that the ideal candidate should possess?
The ideal candidate should be highly organized, efficient, able to work under pressure, possess strong communication skills, and have the ability to manage and delegate team activities effectively.