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Work Force Management Lead

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Serco

15d ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Plymouth

AI generated summary

  • You must be eligible for SC clearance, have strong admin and communication skills, office experience, MS Office proficiency, adaptability, customer service focus, attention to detail, and confidentiality.
  • You will implement WFM technology, manage schedules and leave requests, support training, maintain master data, handle timesheets, and provide general administration support with MS Office.

Requirements

  • Eligibility to obtain Security Check (SC) clearance
  • Excellent administration and communication skills, with strong organisational and time management capabilities
  • Experience working in an office environment and proficiency with MS Office
  • The ability to adapt to changing environments and work effectively both independently and as part of a team
  • Confidence communicating with colleagues and supporting others with systems and processes
  • Strong focus on customer service, attention to detail, and confidentiality

Responsibilities

  • Act as the site lead for implementing Workforce Management (WFM) technology including Time2Work and Maximo SEAMS, supporting training and championing use of the tools
  • Attend application training and champion use of tool – Key POC
  • Provide operations administration and support relating to colleague scheduling and associated processes
  • Update and maintain key master data that supports scheduling systems
  • Attend training, act as a key point of contact, and assist colleagues with IT and application use
  • Support mobile device setups as required (Corporate Accounts and UAM) and manage clock enrolment and consent forms if biometrics are used
  • Manage staff rosters, work patterns, leave requests, training days, and absences within the system, ensuring processes are followed
  • Liaise with the Operations Support Centre on longer‑term changes and system configuration needs
  • Manage daily timesheets, exceptions, and support briefings and reporting needs
  • Provide general administration support including production of MS Office documents

FAQs

What is the job title for this position?

The job title is Work Force Management Lead/Scheduler.

Where is the job located?

The job is located at Devonport PL2 2BG.

What is the salary for this position?

The salary is £39,000 (pro-rated) plus excellent benefits.

What is the duration of the contract?

This is a 6-month Fixed-Term contract.

What are the working hours for this role?

The working hours are 37.5 hours per week.

What type of training or support will be provided?

The role includes training for implementing Workforce Management technology and support for colleagues with systems and processes.

Are there any specific qualifications or clearances required for this role?

Yes, candidates must be eligible to obtain Security Check (SC) clearance and will require Baseline Personnel Security Standard (BPSS) clearance as well.

What skills are necessary for this position?

Candidates should have excellent administration and communication skills, strong organizational and time management capabilities, and proficiency with MS Office.

Is there any support for professional development?

Yes, there are over 1,100 internal courses available, along with funding for qualifications and a focus on internal progression.

What benefits do employees receive?

Benefits include a competitive holiday package, a contributory pension scheme, health and wellbeing programs, discounts, and support for charitable giving.

Does this role require teamwork?

Yes, the role requires the ability to work effectively both independently and as part of a team.

Is there a focus on diversity and inclusion in the workplace?

Yes, the company is committed to building a diverse and inclusive organization and strongly encourages applications from a diverse candidate pool.

Will there be opportunities for flexible working?

Yes, the organization is open to discussions around flexibility and flexible working arrangements.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride