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Workforce Strategy Director

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Salesforce

Feb 21, 2025

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • McLean
  • Quick Apply

AI generated summary

  • You need a degree or equivalent experience, 10+ years in Professional Services Delivery, 5+ in leadership, strong expertise in workforce planning, and excellent communication skills.
  • You will develop workforce strategies, analyze workforce data, optimize partnerships, collaborate with leaders, track industry trends, and enhance systems to support talent needs and organizational goals.

Requirements

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • 10+ years of experience in Professional Services Delivery or Operations with at least 5 years in a leadership role.
  • Strong expertise in workforce planning, talent management, organizational design, and data analytics.
  • Proven track record of working with senior leadership to influence business decisions and align workforce strategies with organizational goals.
  • Experience in organizational change and leading cross-functional teams.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong project management skills with a track record of driving strategic initiatives.
  • Ability to analyze sophisticated data and make actionable recommendations.
  • A strategic approach with the ability to drive innovation and lead competing priorities.

Responsibilities

  • Lead the development and execution of workforce strategies that align with business goals.
  • Use data analytics to assess the current workforce and predict future talent needs. Drive workforce analytics to understand gaps, turnover, and opportunities for development.
  • Own the evolution of our partnership and subcontracting strategies looking at ways to optimize how we work with partners and subcontractors to deliver value to our customers.
  • Collaborate closely with senior leaders across departments to ensure that workforce strategies align with organizational goals and identify new opportunities to enhance the company’s capabilities.
  • Stay abreast of industry trends and standard methodologies in workforce strategy.
  • Partner with systems and data teams to evolve our systems, data, and measures to support the workforce strategies.

FAQs

What is the role of the Workforce Strategy Director at Salesforce?

The Workforce Strategy Director is responsible for developing, implementing, and driving workforce strategies that align with the organization’s business objectives. This includes shaping the workforce structure, determining the mix of on-shore, off-shore, and near-shore resources, and managing employee versus contractor ratios.

What qualifications are required for this position?

Candidates should have a degree or equivalent experience, along with 10+ years of experience in Professional Services Delivery or Operations (with at least 5 years in a leadership role), strong expertise in workforce planning, talent management, organizational design, and data analytics.

What are the key responsibilities of the Workforce Strategy Director?

Key responsibilities include workforce strategy development and execution, data-driven insights, managing partnership and subcontracting strategies, collaboration with senior leadership, continuous improvement, and technology solutions related to workforce strategies.

Is experience in AI and technology important for this role?

Yes, the position focuses on how AI will change the workforce, and candidates should have experience in leveraging technology and data analytics to drive workforce strategy and decision-making.

What types of teams will the Workforce Strategy Director work with?

The Director will collaborate with various teams including strategy, alliances, Employee Success, operations, and senior leadership across the organization to drive workforce strategies.

Are there preferred skills for this position?

Preferred skills include familiarity with workforce management software and HR technologies, as well as knowledge of the Salesforce platform and Certinia PSA platform.

Does Salesforce support professional development and career growth?

Yes, Salesforce is committed to empowering individuals to drive their performance and career growth, providing opportunities to chart new paths and improve the state of the world.

What is Salesforce's stance on diversity and inclusion?

Salesforce is dedicated to creating a diverse workforce that reflects society, with inclusive programs and initiatives aimed at promoting equality in the workplace and communities.

What is the company culture like at Salesforce?

Salesforce promotes a culture focused on equality, innovation, and collaboration, with an emphasis on improving the state of the world and creating positive change through business.

How does one apply for this position?

Candidates interested in applying can do so through the official Salesforce careers page, and it's recommended to apply for a maximum of 3 roles within a 12-month period to ensure the best candidate experience.

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Technology
Industry
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Employees

Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,