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Workplace Experience Lead (London Campus)

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Canva

May 16

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Facilities Management
  • London
  • Quick Apply

AI generated summary

  • You must elevate campus experiences, manage a team, oversee vendor contracts, foster community, ensure safety and sustainability, and maintain strong stakeholder relationships.
  • You will elevate campus experiences, manage teams, oversee vendors, drive initiatives, enhance community events, ensure hospitality standards, and track budgets while promoting sustainability and safety.

Requirements

  • Elevating the London campus experience to match global Canva standards
  • Overseeing the campus workplace experience team of 4.
  • Fostering community through intentional cultural moments and events
  • Strong vendor and contract management that delivers real value and real accountability
  • Advocating for change and motivate others with new initiatives
  • Stakeholder relationships that keep everyone aligned and moving forward
  • Lead campus logistics across facilities management, front of house, event logistics, and day-to-day operational readiness in collaboration with the Regional Lead and Workplace Experience Specialist.
  • Be the primary point of accountability for campus incidents, escalations, and real-time decisions.
  • Build and maintain clear operational playbooks and documentation for both routine operations and exception handling.
  • Partner with the Global real estate team, IT and Security to ensure continuity and manage risk.
  • Own the end-to-end campus experience for Canvanauts and visitors. Keep it consistent, clear, and easy to navigate.
  • Collaborate with Events, IT, Internal Comms, and Hospitality to make campus moments feel intentional and well-orchestrated.
  • Use feedback, data, and observation to spot friction and keep improving what we offer.
  • Design experiences that are inclusive, magical, and genuinely engaging.
  • Ensure the London campus strongly aligns with for what good looks like across Canva globally.
  • Work with finance and procurement to keep services financially sound and in Canva's best interests.
  • Oversee workplace health and safety, including incident and near-miss reporting.
  • Ensure adherence to Canva’s security processes.
  • Act as the key site contact for safety-related matters.
  • Lead contract management for facilities across three Canva acquired London properties in Hoxton.
  • Manage a portfolio of service providers with strong governance, reviewing performance and renegotiating where needed.
  • Oversee operational budgets and forecasting, ensuring spend is intentional and cost-effective.
  • Drive sustainability initiatives to reduce environmental impact across campus operations.

Responsibilities

  • Elevating the London campus experience to match global Canva standards
  • Overseeing the campus workplace experience team of 4.
  • Fostering community through intentional cultural moments and events
  • Strong vendor and contract management that delivers real value and real accountability
  • Advocating for change and motivate others with new initiatives
  • Stakeholder relationships that keep everyone aligned and moving forward
  • Partner closely with food and beverage team including chefs, event support, cleaning, security and service providers to keep standards high across the whole campus.
  • Set clear expectations for hospitality vendors, review performance regularly, and drive continuous improvement as well as cost efficiencies when needed.
  • Make sure every hospitality experience reflects Canva's culture, values, and commitment to care and inclusion.
  • Lead campus logistics across facilities management, front of house, event logistics, and day-to-day operational readiness in collaboration with the Regional Lead and Workplace Experience Specialist.
  • Be the primary point of accountability for campus incidents, escalations, and real-time decisions.
  • Build and maintain clear operational playbooks and documentation for both routine operations and exception handling.
  • Partner with the Global real estate team, IT and Security to ensure continuity and manage risk.
  • Own the end-to-end campus experience for Canvanauts and visitors. Keep it consistent, clear, and easy to navigate.
  • Collaborate with Events, IT, Internal Comms, and Hospitality to make campus moments feel intentional and well-orchestrated.
  • Use feedback, data, and observation to spot friction and keep improving what we offer.
  • Design experiences that are inclusive, magical, and genuinely engaging.
  • Ensure the London campus strongly aligns with for what good looks like across Canva globally.
  • Work with finance and procurement to keep services financially sound and in Canva's best interests.
  • Oversee workplace health and safety, including incident and near-miss reporting.
  • Ensure adherence to Canva’s security processes.
  • Act as the key site contact for safety-related matters.
  • Lead contract management for facilities across three Canva acquired London properties in Hoxton.
  • Manage a portfolio of service providers with strong governance, reviewing performance and renegotiating where needed.
  • Oversee operational budgets and forecasting, ensuring spend is intentional and cost-effective.
  • Drive sustainability initiatives to reduce environmental impact across campus operations.

FAQs

What is the primary location for the Workplace Experience Lead role?

The primary location for this role is the Shoreditch office in London, where the candidate is expected to be present 4 days a week.

What are the main responsibilities of the Workplace Experience Lead?

The main responsibilities include leading hospitality, workplace operations, facilities management, and campus experience, while managing vendor relationships and stakeholder partnerships.

How many people will the Workplace Experience Lead oversee?

The Workplace Experience Lead will oversee a campus workplace experience team of 4 members.

What is the focus of the role in terms of campus experience?

The focus is to own the end-to-end campus experience for Canvanauts and visitors, ensuring it is consistent, clear, and easy to navigate.

What kind of experience is Canva looking to create for its employees?

Canva aims to create an inspiring, productive, and fun workplace that reflects its culture, values, and commitment to care and inclusion.

Are there specific safety and security responsibilities in this role?

Yes, the Workplace Experience Lead is responsible for overseeing workplace health and safety, ensuring adherence to security processes, and acting as the key site contact for safety-related matters.

Does the Workplace Experience Lead need to manage vendor relationships?

Yes, the role requires strong vendor and contract management to ensure value and accountability while driving continuous improvement.

What initiatives will the Workplace Experience Lead be responsible for?

The lead will be responsible for advocating for change, designing inclusive experiences, and driving sustainability initiatives to reduce environmental impact across campus operations.

Will the Workplace Experience Lead collaborate with other teams?

Yes, the lead will collaborate closely with teams such as food and beverage, events, IT, internal communications, and hospitality.

Is there an emphasis on data and feedback in this role?

Yes, the Workplace Experience Lead will use feedback, data, and observation to identify friction points and improve the campus offerings continuously.

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Canva

Design anything. Publish anywhere.

Technology
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world. Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%. We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.

Benefits

  • Flexible Work

    Flexible work arrangements, with the opportunity to come together for connection, community and impact.

  • Parental Leave

    Generous parental leave entitlements that put every family at the heart of the experience.

  • Vibe & Thrive

    An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development - because you know what you need to Vibe and Thrive better than anyone.

  • Force for Good

    A focus on being a Force For Good, with community initiatives and programs, and sustainable practices, including carbon-neutral operations.

  • Epic recharge

    Celebrate 5 years at Canva with a month off and a budget to support your epic recharge.

  • Flexible Leave

    An additional 5 days of paid leave to support our team to balance their work and life commitments.

  • Equity Packages

    Equity packages for you to truly be a part of the Canva journey.